CCPulse Reporting on NotReady Reason Codes

[Dorian-Grim]

Apparently ExtensionReasonCode, ReasonCode, Reason, etc... they are all custom strings. In my case, the developers modified them and are currently NRReason...

It works now

[Peter]

Hi,
I'm a bit new to Genesys & have tried using the above code but get the below error.
In the instruction it does say "CCPulse Template - Section Called NotReadyTimes"
But I cannot find this through the Template Wizard, so in desperation was trying to create a new statistic.
Can anyone please add a few more detailed lines in the instructions to the firt post in this thread that may guide me to the correct places?
Would be very much appreciated.

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CCPulse+
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Error in formula: Group "NotReadyTimes" not found.
Line: 9, column: 2
---------------------------
[ OK ]
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In the instruction it does say
"CCPulse Template - Section Called NotReadyTimes"

[cavagnaro]

That should be the name of your CCPulse Group, when you create the template, the Header Name