" /> Request rejected: error code 166(No Stream Managers are defined) - Genesys CTI User Forum

Author Topic: Request rejected: error code 166(No Stream Managers are defined)  (Read 4743 times)

Offline Grum

  • Newbie
  • *
  • Posts: 11
  • Karma: 0
Advertisement
Hello everybody!
Recently I had to deploy genesys platform on the other servers and everything was deploying well until I began testing calling.
The problem is about Stream Manager.
I did all necessary  - deployed configuration layer, management layer, routing components (ERSDAP, ERSDBServer, URServer, StatServer, IRD) and of course SIP and SM - in general all for testing call and play ann. (except statistic components)
I created simple test strategy included 3 blocks: Entry, Play Announcement, Exit.
And could see such situation - my call entered strategy and ended on block "Play Announcemen" with "Busy".
I started analysing logs and became stymied with such error (code 166) - No Stream Managers are defined.
I checked everything what i could - Stream Manager and SIP options, different connections, VoIP service DN named Treatment and its annex and so on. I even tried to change versions of SM (7.2 <--> 7.6) So my last hope is you, my colleagues! :) Can you help me plz what's wrong I did or maybe what I did not...Hope you will advise me some ideas.
Here is my SIP and SM logs with only 1 test call. As you can see, SM log is without any gestures, strange silent... :(

SIP log [url=http://depositfiles.com/files/gw8nb0sxe] http://depositfiles.com/files/gw8nb0sxe [/url]
SM log [url=http://depositfiles.com/files/syxf38rjf] http://depositfiles.com/files/syxf38rjf [/url]
Sorry for depositfiles, but I couldn't save it as attach

Regards, Grum!

Offline Fra

  • Hero Member
  • *****
  • Posts: 856
  • Karma: -3
Re: Request rejected: error code 166(No Stream Managers are defined)
« Reply #1 on: January 19, 2011, 04:23:10 PM »
I can't download the logs from where I am, however, the first thing I would do is look at the VOIP Service DNs Annex tab properties to verify the contact details are fine and cross check them with the Stream Manager application options.

Fra

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: Request rejected: error code 166(No Stream Managers are defined)
« Reply #2 on: January 19, 2011, 04:48:04 PM »
Hi Grum,

Please change value of SIP Server's option 'sip-treatments-enabled' to 'true' and try again :)

R.

Offline Grum

  • Newbie
  • *
  • Posts: 11
  • Karma: 0
Re: Request rejected: error code 166(No Stream Managers are defined)
« Reply #3 on: January 20, 2011, 08:10:04 AM »
Fra, thank u for attempting advising me, but as I said earlier I already had chacked VoIP Service DN several times)

René, as for You, I have just no words how I thanks for You!!!!!))))You even can't image!) I have tried to solve this problem at about 3 weeks!I realy have broken my brains!)))
You made me unbelievable happy, becourse this promblem became principle for me)so thank u very much for your tenderness!)
so..IT WORKS!!!:)

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: Request rejected: error code 166(No Stream Managers are defined)
« Reply #4 on: January 20, 2011, 07:57:20 PM »
René I think you have a fan  ;D

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: Request rejected: error code 166(No Stream Managers are defined)
« Reply #5 on: January 21, 2011, 12:18:11 PM »
;D