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Author Topic: Configure alarm to a new app?  (Read 3969 times)

Offline starscream2009

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Configure alarm to a new app?
« on: January 26, 2011, 07:01:49 PM »
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How to set up alarm configuration for a new app that was set up in CME
like when in SCI, if the app goes down we should get an alarm
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tony

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Re: Configure alarm to a new app?
« Reply #1 on: January 26, 2011, 07:09:09 PM »
Is it a "Third Party" Application?

TT
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Offline starscream2009

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Re: Configure alarm to a new app?
« Reply #2 on: January 26, 2011, 07:32:01 PM »
No its a genesys application
I have installed instance of ivr in cme as well as in the host
i was trying to find out, how to configure alarm when something goes wrong
we usually get alarms when an app looses connection or host in inaccessible
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tony

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Re: Configure alarm to a new app?
« Reply #3 on: January 26, 2011, 07:40:55 PM »
You would ordinarily use SCI - or do you have Genesys Administrator?
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Offline starscream2009

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Re: Configure alarm to a new app?
« Reply #4 on: January 27, 2011, 02:17:29 AM »
we have sci
but when i stopped that app that i built in CME from SCI
i didn't see any alarm generated
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Offline cavagnaro

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Re: Configure alarm to a new app?
« Reply #5 on: January 27, 2011, 05:50:44 AM »
You need to configure an alarm and then a reaction, check SCI help files
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Offline starscream2009

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Re: Configure alarm to a new app?
« Reply #6 on: January 27, 2011, 03:27:48 PM »
Should i define a script and then alarm condition ?
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Offline cavagnaro

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Re: Configure alarm to a new app?
« Reply #7 on: January 27, 2011, 10:36:42 PM »
Yes. Also for email you need to configure SCI to connect to a SMTP server, please review documentation, it is well explained there
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Offline catanirex

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Re: Configure alarm to a new app?
« Reply #8 on: January 31, 2011, 11:41:29 AM »
Don't forget to configure a connection to MessageServer if you want to have log events wtitten to SC/LogDB
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