Not getting abandoned on nortel acd queue monitored by Genesys

[ali.]

Hi All,

I am facing an issue with genesys reporting; we have setup genesys ccpulse reporting.
the issue we are facing is that the we aren't getting abandoned on nortel queue.
Below is the call flow.
IVR transfer the call to routingpoint/cdn 7787 controlled and monitored by Genesys.
Genesys routing strategy transfer the call to "7785" cdn controlled by switch ; Genesys is only monitoring it.
Call parked on this cdn waits for the available agent on queue "2700" if no agent is available call gets abandoned on "7785" and if call gets answered acd queue "2700" answered stats incremented.

Because of above call routing we are not able to calculate service factor correctly as we are calculating all our statistics on queue "2700" however we aren't getting abandoned event on this queue that's why service factor only use answered stats.

[ali.]

Can anybody help how to get abandoned on "2700" , or how can we combine routing point stats n queue stats in a single ccpulse view.

thank you for your help.

[Kevin S]

Can you post a segment of the log identifying this issue?

[fnunezsa]

Is 2700 monitored by Genesys?

Regards,
Franklin.

[ali.]

Hi,

Please find the logs excerpt showing the abandoned calls.

=================
@21:52:04.4280 [0] 7.6.008.01 distribute_event: message EventRouteRequest
AttributeEventSequenceNumber 0000000000133f97
AttributeTimeinuSecs 428000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeOtherDNRole 1
AttributeOtherDN '3410709'
AttributeThisDNRole 2
AttributeThisDN '7788'
AttributeExtensions [44] 00 02 00 00..
'OrigAddress' '3410709'
'OrigAddrType' bin: 20 02
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeThisQueue '7788'
AttributeCallState 0
message RequestUpdateUserData
AttributeThisDN '7788'
AttributeConnID 008c01de65ce9eca
AttributeUserData [15] 00 01 00 00..
'FromIVR' '1'
AttributeReferenceID 19542
@21:52:04.4280 [0] 7.6.008.01 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 0000000000133f98
AttributeTimeinuSecs 428000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeReferenceID 19542
AttributeThirdPartyDN '7788'
AttributeThisDNRole 2
AttributeThisDN '7788'
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [15] 00 01 00 00..
'FromIVR' '1'
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
message RequestDistributeEvent
AttributeUserEvent EventQueued
AttributeReferenceID 4294967295
AttributeCustomerID 'Resources'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeThisDN 'VirtualQueueIVR'
AttributeThisQueue 'VirtualQueueIVR'
AttributeThisDNRole 2
AttributeOtherDN '3410709'
AttributeOtherDNRole 1
AttributeDNIS '7788'
AttributeUserData [15] 00 01 00 00..
'FromIVR' '1'
AttributeExtensions [232] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'UniversalRoutingServer'
'VERSION' 'Version: 7.6.001.06'
'CLUSTER' 'UniversalRoutingServer'
'VQID' '791BKGERCL73332FC804HVR154000K8E'
'Location' 'SwitchSymposium'
'CallUUID' 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeTimeout 60
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
@21:52:04.4280 [0] 7.6.008.01 send_to_client: message EventACK
AttributeEventSequenceNumber 0000000000133f99
AttributeTimeinuSecs 428000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeReferenceID 4294967295
AttributeThisDN 'VirtualQueueIVR'
AttributeUserEvent RequestDistributeEvent
@21:52:04.4280 [0] 7.6.008.01 distribute_user_event: message EventQueued
AttributeEventSequenceNumber 0000000000133f9a
AttributeTimeinuSecs 428000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeTimeout 60
AttributeExtensions [232] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'UniversalRoutingServer'
'VERSION' 'Version: 7.6.001.06'
'CLUSTER' 'UniversalRoutingServer'
'VQID' '791BKGERCL73332FC804HVR154000K8E'
'Location' 'SwitchSymposium'
'CallUUID' 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeUserData [15] 00 01 00 00..
'FromIVR' '1'
AttributeDNIS '7788'
AttributeOtherDNRole 1
AttributeOtherDN '3410709'
AttributeThisDNRole 2
AttributeThisQueue 'VirtualQueueIVR'
AttributeThisDN 'VirtualQueueIVR'
AttributeCallType 2
AttributeCallID 15547
AttributeConnID 008c01de65ce9eca
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventQueued
message RequestAttachUserData
AttributeThisDN '7788'
AttributeConnID 008c01de65ce9eca
AttributeUserData [46] 00 01 00 00..
'RTargetPlaceGroup' 'PlaceGroup_GVP_Primary'
AttributeReferenceID 19543
@21:52:04.4280 [0] 7.6.008.01 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 0000000000133f9b
AttributeTimeinuSecs 428000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeReferenceID 19543
AttributeThirdPartyDN '7788'
AttributeThisDNRole 2
AttributeThisDN '7788'
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [59] 00 02 00 00..
'FromIVR' '1'
'RTargetPlaceGroup' 'PlaceGroup_GVP_Primary'
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
message RequestDistributeEvent
AttributeUserEvent EventAttachedDataChanged
AttributeReferenceID 4294967295
AttributeCustomerID 'Resources'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeThisDN 'VirtualQueueIVR'
AttributeThisQueue 'VirtualQueueIVR'
AttributeThisDNRole 2
AttributeOtherDN '3410709'
AttributeOtherDNRole 1
AttributeDNIS '7788'
AttributeUserData [59] 00 02 00 00..
'FromIVR' '1'
'RTargetPlaceGroup' 'PlaceGroup_GVP_Primary'
AttributeExtensions [232] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'UniversalRoutingServer'
'VERSION' 'Version: 7.6.001.06'
'CLUSTER' 'UniversalRoutingServer'
'VQID' '791BKGERCL73332FC804HVR154000K8E'
'Location' 'SwitchSymposium'
'CallUUID' 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeTimeout 60
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
@21:52:04.4280 [0] 7.6.008.01 send_to_client: message EventACK
AttributeEventSequenceNumber 0000000000133f9c
AttributeTimeinuSecs 428000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeReferenceID 4294967295
AttributeThisDN 'VirtualQueueIVR'
AttributeUserEvent RequestDistributeEvent
@21:52:04.4280 [0] 7.6.008.01 distribute_user_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 0000000000133f9d
AttributeTimeinuSecs 428000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeTimeout 60
AttributeExtensions [232] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'UniversalRoutingServer'
'VERSION' 'Version: 7.6.001.06'
'CLUSTER' 'UniversalRoutingServer'
'VQID' '791BKGERCL73332FC804HVR154000K8E'
'Location' 'SwitchSymposium'
'CallUUID' 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeUserData [59] 00 02 00 00..
'FromIVR' '1'
'RTargetPlaceGroup' 'PlaceGroup_GVP_Primary'
AttributeDNIS '7788'
AttributeOtherDNRole 1
AttributeOtherDN '3410709'
AttributeThisDNRole 2
AttributeThisQueue 'VirtualQueueIVR'
AttributeThisDN 'VirtualQueueIVR'
AttributeCallType 2
AttributeCallID 15547
AttributeConnID 008c01de65ce9eca
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
message RequestUpdateUserData
AttributeThisDN '7788'
AttributeConnID 008c01de65ce9eca
AttributeUserData [565] 00 14 00 00..
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeReferenceID 19544
@21:52:04.4280 [0] 7.6.008.01 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 0000000000133f9e
AttributeTimeinuSecs 428000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeReferenceID 19544
AttributeThirdPartyDN '7788'
AttributeThisDNRole 2
AttributeThisDN '7788'
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [622] 00 16 00 00..
'FromIVR' '1'
'RTargetPlaceGroup' 'PlaceGroup_GVP_Primary'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
message RequestDistributeEvent
AttributeUserEvent EventAttachedDataChanged
AttributeReferenceID 4294967295
AttributeCustomerID 'Resources'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeThisDN 'VirtualQueueIVR'
AttributeThisQueue 'VirtualQueueIVR'
AttributeThisDNRole 2
AttributeOtherDN '3410709'
AttributeOtherDNRole 1
AttributeDNIS '7788'
AttributeUserData [622] 00 16 00 00..
'FromIVR' '1'
'RTargetPlaceGroup' 'PlaceGroup_GVP_Primary'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeExtensions [232] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'UniversalRoutingServer'
'VERSION' 'Version: 7.6.001.06'
'CLUSTER' 'UniversalRoutingServer'
'VQID' '791BKGERCL73332FC804HVR154000K8E'
'Location' 'SwitchSymposium'
'CallUUID' 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeTimeout 60
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
@21:52:04.4440 [0] 7.6.008.01 send_to_client: message EventACK
AttributeEventSequenceNumber 0000000000133f9f
AttributeTimeinuSecs 444000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeReferenceID 4294967295
AttributeThisDN 'VirtualQueueIVR'
AttributeUserEvent RequestDistributeEvent
@21:52:04.4440 [0] 7.6.008.01 distribute_user_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 0000000000133fa0
AttributeTimeinuSecs 444000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeTimeout 60
AttributeExtensions [232] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'UniversalRoutingServer'
'VERSION' 'Version: 7.6.001.06'
'CLUSTER' 'UniversalRoutingServer'
'VQID' '791BKGERCL73332FC804HVR154000K8E'
'Location' 'SwitchSymposium'
'CallUUID' 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeUserData [622] 00 16 00 00..
'FromIVR' '1'
'RTargetPlaceGroup' 'PlaceGroup_GVP_Primary'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeDNIS '7788'
AttributeOtherDNRole 1
AttributeOtherDN '3410709'
AttributeThisDNRole 2
AttributeThisQueue 'VirtualQueueIVR'
AttributeThisDN 'VirtualQueueIVR'
AttributeCallType 2
AttributeCallID 15547
AttributeConnID 008c01de65ce9eca
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
message RequestRouteCall
AttributeThisDN '7788'
AttributeConnID 008c01de65ce9eca
AttributeOtherDN '7708'
AttributeExtensions [175] 00 09 00 00..
'CUSTOMER_ID' 'Resources'
'VQ' 'IVR_VQ'
'AGENT' ''
'PLACE' '7708'
'DN' '7708'
'ACCESS' '7708'
'SWITCH' 'SwitchSymposium'
'NVQ' 1
'TARGET' 'PlaceGroup_GVP_Primary@StatServer.GP'
AttributeRouteType 0 (RouteTypeUnknown)
AttributeReason [14] 00 01 01 00..
'RTR' 108
AttributeReferenceID 19545
@21:52:04.4440 [0] 7.6.008.01 distribute_response: message EventRouteUsed
AttributeEventSequenceNumber 0000000000133fa1
AttributeTimeinuSecs 444000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN '7708'
AttributeOtherDNRole 1
AttributeOtherDN '3410709'
AttributeThisDNRole 2
AttributeThisDN '7788'
AttributeExtensions [44] 00 02 00 00..
'OrigAddress' '3410709'
'OrigAddrType' bin: 20 02
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [622] 00 16 00 00..
'FromIVR' '1'
'RTargetPlaceGroup' 'PlaceGroup_GVP_Primary'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeThisQueue '7788'
AttributeCallState 0
AttributeReason [14] 00 01 01 00..
'RTR' 108
AttributeReferenceID 19545
message RequestDistributeEvent
AttributeUserEvent EventDiverted
AttributeReferenceID 4294967295
AttributeCustomerID 'Resources'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeThisDN 'VirtualQueueIVR'
AttributeThisQueue 'VirtualQueueIVR'
AttributeThisDNRole 2
AttributeOtherDN '3410709'
AttributeOtherDNRole 1
AttributeThirdPartyDN '7708'
AttributeThirdPartyDNRole 2
AttributeDNIS '7788'
AttributeUserData [622] 00 16 00 00..
'FromIVR' '1'
'RTargetPlaceGroup' 'PlaceGroup_GVP_Primary'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeReason [14] 00 01 01 00..
'RTR' 108
AttributeExtensions [232] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'UniversalRoutingServer'
'VERSION' 'Version: 7.6.001.06'
'CLUSTER' 'UniversalRoutingServer'
'VQID' '791BKGERCL73332FC804HVR154000K8E'
'Location' 'SwitchSymposium'
'CallUUID' 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeTimeout 60
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
@21:52:04.4590 [0] 7.6.008.01 send_to_client: message EventACK
AttributeEventSequenceNumber 0000000000133fa2
AttributeTimeinuSecs 459000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeReferenceID 4294967295
AttributeThisDN 'VirtualQueueIVR'
AttributeUserEvent RequestDistributeEvent
@21:52:04.4590 [0] 7.6.008.01 distribute_user_event: message EventDiverted
AttributeEventSequenceNumber 0000000000133fa3
AttributeTimeinuSecs 459000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeTimeout 60
AttributeExtensions [232] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'UniversalRoutingServer'
'VERSION' 'Version: 7.6.001.06'
'CLUSTER' 'UniversalRoutingServer'
'VQID' '791BKGERCL73332FC804HVR154000K8E'
'Location' 'SwitchSymposium'
'CallUUID' 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeReason [14] 00 01 01 00..
'RTR' 108
AttributeUserData [622] 00 16 00 00..
'FromIVR' '1'
'RTargetPlaceGroup' 'PlaceGroup_GVP_Primary'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeDNIS '7788'
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN '7708'
AttributeOtherDNRole 1
AttributeOtherDN '3410709'
AttributeThisDNRole 2
AttributeThisQueue 'VirtualQueueIVR'
AttributeThisDN 'VirtualQueueIVR'
AttributeCallType 2
AttributeCallID 15547
AttributeConnID 008c01de65ce9eca
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventDiverted
message RequestDeletePair
AttributeThisDN '7788'
AttributeConnID 008c01de65ce9eca
AttributeDataKey 'RTargetPlaceGroup'
AttributeReferenceID 19546
@21:52:04.4590 [0] 7.6.008.01 send_to_client: message EventAttachedDataChanged
AttributeEventSequenceNumber 0000000000133fa4
AttributeTimeinuSecs 459000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeReferenceID 19546
AttributeThirdPartyDN '7788'
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [578] 00 15 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
@21:52:04.5530 [0] 7.6.008.01 distribute_event: message EventRinging
AttributeEventSequenceNumber 0000000000133fa5
AttributeTimeinuSecs 553000
AttributeTimeinSecs 1294861924 (21:52:04)
AttributeOtherDNRole 1
AttributeOtherDN '3410709'
AttributeOtherTrunk 23644
AttributeThisTrunk 1180
AttributeThisDNRole 2
AttributeThisDN '7708'
AttributeExtensions [44] 00 02 00 00..
'OrigAddress' '3410709'
'OrigAddrType' bin: 20 02
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [578] 00 15 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeCallState 0
@21:52:05.2400 [0] 7.6.008.01 distribute_event: message EventEstablished
AttributeEventSequenceNumber 0000000000133fa7
AttributeTimeinuSecs 240000
AttributeTimeinSecs 1294861925 (21:52:05)
AttributeOtherDN '3410709'
AttributeOtherDNRole 1
AttributeOtherTrunk 23644
AttributeThisTrunk 1180
AttributeThisDNRole 2
AttributeThisDN '7708'
AttributeExtensions [44] 00 02 00 00..
'OrigAddress' '3410709'
'OrigAddrType' bin: 20 02
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [578] 00 15 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeCallState 0
message RequestUpdateUserData
AttributeReason [22] 00 01 00 00..
'DataModel' 'Behind'
AttributeReferenceID 51570
AttributeThisDN '7708'
AttributeUserData [103] 00 08 00 00..
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
AttributeConnID 008c01de65ce9eca
@21:52:11.1150 [0] 7.6.008.01 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 0000000000133fa8
AttributeTimeinuSecs 115000
AttributeTimeinSecs 1294861931 (21:52:11)
AttributeReferenceID 51570
AttributeThirdPartyDN '7708'
AttributeReason [22] 00 01 00 00..
'DataModel' 'Behind'
AttributeThisDNRole 2
AttributeThisDN '7708'
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [679] 00 1D 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
message RequestMuteTransfer
AttributeOtherDN '7787'
AttributeReferenceID 51571
AttributeThisDN '7708'
AttributeConnID 008c01de65ce9eca
@21:52:11.1930 [0] 7.6.008.01 distribute_event: message EventHeld
AttributeEventSequenceNumber 0000000000133fa9
AttributeTimeinuSecs 193000
AttributeTimeinSecs 1294861931 (21:52:11)
AttributeOtherDN '3410709'
AttributeOtherDNRole 1
AttributeOtherTrunk 23644
AttributeThisTrunk 1180
AttributeThisDNRole 2
AttributeThisDN '7708'
AttributeExtensions [44] 00 02 00 00..
'OrigAddress' '3410709'
'OrigAddrType' bin: 20 02
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [679] 00 1D 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeCallState 0
@21:52:11.3030 [0] 7.6.008.01 distribute_response: message EventDialing
AttributeEventSequenceNumber 0000000000133faa
AttributeTimeinuSecs 303000
AttributeTimeinSecs 1294861931 (21:52:11)
AttributeOtherDNRole 2
AttributeOtherDN '7787'
AttributeThisTrunk 1180
AttributeThisDNRole 1
AttributeThisDN '7708'
AttributeExtensions [41] 00 02 00 00..
'OrigAddress' '7708'
'OrigAddrType' bin: 00 08
AttributeDNIS '7787'
AttributeUserData [679] 00 1D 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
AttributeTransferConnID 008c01de65ce9eca
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0T'
AttributeConnID 008c01de65ce9ecb
AttributeCallID 15578
AttributeCallType 4
AttributeCallState 0
AttributeReferenceID 51571
@21:52:11.3030 [0] 7.6.008.01 distribute_event: message EventRouteRequest
AttributeEventSequenceNumber 0000000000133fab
AttributeTimeinuSecs 303000
AttributeTimeinSecs 1294861931 (21:52:11)
AttributeOtherDNRole 1
AttributeOtherDN '7708'
AttributeOtherTrunk 1180
AttributeThisDNRole 2
AttributeThisDN '7787'
AttributeExtensions [41] 00 02 00 00..
'OrigAddress' '7708'
'OrigAddrType' bin: 00 08
AttributeDNIS '7787'
AttributeUserData [679] 00 1D 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
AttributeTransferConnID 008c01de65ce9eca
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0T'
AttributeConnID 008c01de65ce9ecb
AttributeCallID 15578
AttributeCallType 4
AttributeThisQueue '7787'
AttributeCallState 0
@21:52:11.3030 [0] 7.6.008.01 distribute_event: message EventReleased
AttributeEventSequenceNumber 0000000000133fac
AttributeTimeinuSecs 303000
AttributeTimeinSecs 1294861931 (21:52:11)
AttributeOtherDNRole 2
AttributeOtherDN '7787'
AttributeThisTrunk 1180
AttributeThisDNRole 1
AttributeThisDN '7708'
AttributeExtensions [41] 00 02 00 00..
'OrigAddress' '7708'
'OrigAddrType' bin: 00 08
AttributeDNIS '7787'
AttributeUserData [679] 00 1D 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
AttributeTransferConnID 008c01de65ce9eca
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0T'
AttributeConnID 008c01de65ce9ecb
AttributeCallID 15578
AttributeCallType 4
AttributeCallState 1
AttributeCause 10
@21:52:11.3180 [0] 7.6.008.01 distribute_event: message EventReleased
AttributeEventSequenceNumber 0000000000133fad
AttributeTimeinuSecs 318000
AttributeTimeinSecs 1294861931 (21:52:11)
AttributeOtherDN '3410709'
AttributeOtherDNRole 1
AttributeOtherTrunk 23644
AttributeThisTrunk 1180
AttributeThisDNRole 2
AttributeThisDN '7708'
AttributeExtensions [44] 00 02 00 00..
'OrigAddress' '3410709'
'OrigAddrType' bin: 20 02
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [679] 00 1D 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeCallState 1
AttributeCause 10
@21:52:11.3180 [0] 7.6.008.01 distribute_event: message EventPartyChanged
AttributeEventSequenceNumber 0000000000133faf
AttributeTimeinuSecs 318000
AttributeTimeinSecs 1294861931 (21:52:11)
AttributeThirdPartyDNRole 7
AttributeThirdPartyDN '7708'
AttributeOtherDN '3410709'
AttributeOtherDNRole 1
AttributeOtherTrunk 23644
AttributeThisDNRole 2
AttributeThisDN '7787'
AttributeExtensions [44] 00 02 00 00..
'OrigAddress' '3410709'
'OrigAddrType' bin: 20 02
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [679] 00 1D 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeThisQueue '7787'
AttributeCallState 1
AttributePreviousConnID 008c01de65ce9ecb
@21:52:11.3180 [0] 7.6.008.01 distribute_event: message EventReleased
AttributeEventSequenceNumber 0000000000133fb0
AttributeTimeinuSecs 318000
AttributeTimeinSecs 1294861931 (21:52:11)
AttributeCallState 1
AttributeRefConnID 008c01de65ce9eca
AttributeDNIS '7787'
AttributeUserData [679] 00 1D 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
AttributeTransferConnID 008c01de65ce9eca
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0T'
AttributeConnID 008c01de65ce9ecb
AttributeCallID 15578
AttributeCallType 4
AttributeThisDN 'SwitchSymposium::'
message RequestAttachUserData
AttributeThisDN '7787'
AttributeConnID 008c01de65ce9eca
AttributeUserData [20] 00 01 00 00..
'CIF' '0150001-01'
AttributeReferenceID 19547
@21:52:11.3180 [0] 7.6.008.01 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 0000000000133fb1
AttributeTimeinuSecs 318000
AttributeTimeinSecs 1294861931 (21:52:11)
AttributeReferenceID 19547
AttributeThirdPartyDN '7787'
AttributeThisDNRole 2
AttributeThisDN '7787'
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [697] 00 1E 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
'CIF' '0150001-01'
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
message RequestDistributeEvent
AttributeUserEvent EventQueued
AttributeReferenceID 4294967295
AttributeCustomerID 'Resources'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeThisDN 'VirutalQueue_Agents'
AttributeThisQueue 'VirutalQueue_Agents'
AttributeThisDNRole 2
AttributeOtherDN '3410709'
AttributeOtherDNRole 1
AttributeDNIS '7788'
AttributeUserData [697] 00 1E 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
'CIF' '0150001-01'
AttributeExtensions [232] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'UniversalRoutingServer'
'VERSION' 'Version: 7.6.001.06'
'CLUSTER' 'UniversalRoutingServer'
'VQID' '791BKGERCL73332FC804HVR154000K8F'
'Location' 'SwitchSymposium'
'CallUUID' 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeTimeout 60
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
@21:52:12.3180 [0] 7.6.008.01 send_to_client: message EventACK
AttributeEventSequenceNumber 0000000000133fb2
AttributeTimeinuSecs 318000
AttributeTimeinSecs 1294861932 (21:52:12)
AttributeReferenceID 4294967295
AttributeThisDN 'VirutalQueue_Agents'
AttributeUserEvent RequestDistributeEvent
@21:52:12.3180 [0] 7.6.008.01 distribute_user_event: message EventQueued
AttributeEventSequenceNumber 0000000000133fb3
AttributeTimeinuSecs 318000
AttributeTimeinSecs 1294861932 (21:52:12)
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeTimeout 60
AttributeExtensions [232] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'UniversalRoutingServer'
'VERSION' 'Version: 7.6.001.06'
'CLUSTER' 'UniversalRoutingServer'
'VQID' '791BKGERCL73332FC804HVR154000K8F'
'Location' 'SwitchSymposium'
'CallUUID' 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeUserData [697] 00 1E 00 00..
'FromIVR' '1'
'RVQID' '791BKGERCL73332FC804HVR154000K8E'
'RTargetTypeSelected' '3'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'PlaceGroup_GVP_Primary'
'RTargetObjSelDBID' '104'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' '7708'
'RTenant' 'Resources'
'RStrategyName' '7788_ACD2IVR_PlaceGroup'
'RStrategyDBID' '107'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
'CIF' '0150001-01'
AttributeDNIS '7788'
AttributeOtherDNRole 1
AttributeOtherDN '3410709'
AttributeThisDNRole 2
AttributeThisQueue 'VirutalQueue_Agents'
AttributeThisDN 'VirutalQueue_Agents'
AttributeCallType 2
AttributeCallID 15547
AttributeConnID 008c01de65ce9eca
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventQueued
message RequestUpdateUserData
AttributeThisDN '7787'
AttributeConnID 008c01de65ce9eca
AttributeUserData [474] 00 12 00 00..
'RVQID' '791BKGERCL73332FC804HVR154000K8F'
'LBR_ORIG' '101:108'
'LBR_TS' '861932318'
'LBR_SNUM' '1776'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '7785_GVP2AgentDirect'
'RTargetObjSelDBID' '260'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' '7787_IVR2Agents_2802'
'RStrategyDBID' '108'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
AttributeReferenceID 19548
@21:52:12.3180 [0] 7.6.008.01 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 0000000000133fb4
AttributeTimeinuSecs 318000
AttributeTimeinSecs 1294861932 (21:52:12)
AttributeReferenceID 19548
AttributeThirdPartyDN '7787'
AttributeThisDNRole 2
AttributeThisDN '7787'
AttributeANI '3410709'
AttributeDNIS '7788'
AttributeUserData [745] 00 21 00 00..
'FromIVR' '1'
'RRequestedSkills'(list)
'RTargetRequested' 'PlaceGroup_GVP_Primary'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
'CIF' '0150001-01'
'RVQID' '791BKGERCL73332FC804HVR154000K8F'
'LBR_ORIG' '101:108'
'LBR_TS' '861932318'
'LBR_SNUM' '1776'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '7785_GVP2AgentDirect'
'RTargetObjSelDBID' '260'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' '7787_IVR2Agents_2802'
'RStrategyDBID' '108'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
message RequestDistributeEvent
AttributeUserEvent EventAttachedDataChanged
AttributeReferenceID 4294967295
AttributeCustomerID 'Resources'
AttributeConnID 008c01de65ce9eca
AttributeCallID 15547
AttributeCallType 2
AttributeThisDN 'VirutalQueue_Agents'
AttributeThisQueue 'VirutalQueue_Agents'
AttributeThisDNRole 2
AttributeOtherDN '3410709'
AttributeOtherDNRole 1
AttributeDNIS '7788'
AttributeUserData [702] 00 20 00 00..
'FromIVR' '1'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BirthDate' ''
'Branch' ''
'CIF' ''
'CardCCY' ''
'CardStatus' ''
'Gender' ''
'Name' ''
'Page' 'Banking Menu'
'CIF' '0150001-01'
'RVQID' '791BKGERCL73332FC804HVR154000K8F'
'LBR_ORIG' '101:108'
'LBR_TS' '861932318'
'LBR_SNUM' '1776'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '7785_GVP2AgentDirect'
'RTargetObjSelDBID' '260'
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' '7787_IVR2Agents_2802'
'RStrategyDBID' '108'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
AttributeExtensions [232] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'UniversalRoutingServer'
'VERSION' 'Version: 7.6.001.06'
'CLUSTER' 'UniversalRoutingServer'
'VQID' '791BKGERCL73332FC804HVR154000K8F'
'Location' 'SwitchSymposium'
'CallUUID' 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
AttributeTimeout 60
AttributeCallUUID 'IJO8495HHT56T9LA7BC56KBQ70009S0P'
@21:52:12.3180 [0] 7.6.008.01 send_to_client: message EventACK
AttributeEventSequenceNumber 0000000000133fb5
AttributeTimeinuSecs 318000
AttributeTimeinSecs 1294861932 (21:52:12)
AttributeReferenceID 4294967295
AttributeThisDN 'VirutalQueue_Agents'
AttributeUserEvent RequestDistributeEvent
@21:52:12.3180 [0] 7.6.008.01 distribute_user_event: message

[ali.]

@Kevin , please find the logs excerpt showing the abandoned calls; can you please advice what routing should be followed to get abandoned either on acd queue or at virtual queue.

@fnunezsa , yes the ACD Queue DN '2700 is monitored by Genesys.

[fnunezsa]

Maybe I'm missing something, but I cannot find the EventAbandoned message in the exerpt you posted 

[Kevin S]

I'm missing the EventQueued on 2700. Also, it looks like the call is sent to CDN 7787, which appears to have a strategy loaded.

It also looks like the log may be incomplete -  you may have run out of space in the posting, as it ends on

7.6.008.01 distribute_user_event: message