" /> GAD: Show only available agents for transfer/consult/conference - Genesys CTI User Forum

Author Topic: GAD: Show only available agents for transfer/consult/conference  (Read 2137 times)

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
GAD: Show only available agents for transfer/consult/conference
« on: February 03, 2011, 01:08:03 AM »
Advertisement
Hi guys,
A customer is asking if there is any way we can show only logged agents or even better only ready agents for a interaction, voice, chat, mail, etc. At the moment we can see a list of ALL agents, and it is sometimes hard to find a suitable agent to make a consult on some queries they have...any idea?
I thought on maybe a develop showing a tab with Logged in agents but will make them go to another tab and search and then go and search again on the transfer option which might be kinda user-unfriendly...

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: GAD: Show only available agents for transfer/consult/conference
« Reply #1 on: February 03, 2011, 01:23:24 AM »
:P Found the answer:

enable-object-monitoring option on GAD  ;D