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Offline PFCCWA

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Average Calls Per Hour
« on: February 15, 2011, 12:06:17 PM »
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Hello,

I am trying to create a formula statistic where both cca and ccpulse will display the number of calls per hour for an agent group.

For example if an agent group answers 40 inbound calls between 8-12AM, how can I display this an 10 calls per hour.
We are also trying to the same for outbound including dial attempts.

Thanks,
WA
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