Multimedia email not routed

[rainmasterrr]

Hello Guys,

My first post here, hope I could get some help to resolve an issue.

It's the fist time I'm installing the eServices 8.0.1 components. I'm trying to route an email using the included Business Process example 'ABC Simple BP'.

What I get in the log is:
[code]16:15:01.593_M_I_0dae01e57637c63f [17:0e] VQ 021cee30 (virtual queue "", id=55), (1 Targets): SELECT MAX by statistic <StatAgentsAvailable>(random  )
    _M_I_0dae01e57637c63f [17:0b] VQ 021cee30 Target "E-mail distribution for processing"(021ced40) #1, (1-0 Components): SELECT MAX by statistic <StatAgentLoading>(random )
    _M_I_0dae01e57637c63f [10:0c] tenant Resources Agent 28309: dn 28309 (d 1) is ignored: other dn type(cfg)
    _M_I_0dae01e57637c63f [17:0b] VQ 021cee30 Target "E-mail distribution for processing"(021ced40) Component #1 28309: not valid
    _M_I_0dae01e57637c63f [17:0b] VQ 021cee30 Target "E-mail distribution for processing"(021ced40): Component for routing was NOT SELECTED (0 0 1 0)
    _M_I_0dae01e57637c63f [17:0e] VQ 021cee30 Target "E-mail distribution for processing"(021ced40): not ready passed
    _M_I_0dae01e57637c63f [17:0e] VQ 021cee30 (virtual queue "" id=55): Target for routing was NOT SELECTED (0 0 0 1 0)
16:15:01.593_B_I_0dae01e57637c640 [07:09] start chain of treatments
16:15:01.593_B_I_0dae01e57637c641 [07:09] start chain of treatments
16:15:01.593_B_I_0dae01e57637c642 [07:09] start chain of treatments
16:15:01.593_B_I_0dae01e57637c643 [07:09] start chain of treatments
16:15:01.593_B_I_0dae01e57637c644 [07:09] start chain of treatments
16:15:02.000_M_I_ [10:1d] PULSE (calls: 6(6)=6+6-6, targets=1, time=1298007902, mem=0,13579,249,81,125,0)
    _M_I_0000000000000000 [10:20] try to route to agent "28309" (place "28309", 1 ready DNs reported)
    _M_I_ [10:20] VQ 021cee30 is ignored: other dn type(cfg)[/code]

As shown above, I get the error message 'other dn type'. I have made sure that I have:
[list]
[li]Correct StatServer configured.[/li]
[li]Agent in the Email Distribution Agent Group[/li]
[li]UseAgentCapacity=true[/li]
[li]UseMediaType('email') in the IRD as suggested in the other post here.[/li]
[/list]

Is there anything else I need to configure?
Thanks and much appreciated.

[René]

Hi,

Please double-check that correct capacity rule was assigned to the agent.

R.

[kubikle]

Also may be (based on following line  "_M_I_0dae01e57637c63f [10:0c] tenant Resources Agent 28309: dn 28309 (d 1) is ignored: other dn type(cfg)"  and fact that it is only one). Looks like agent reported by statserver as not logged on e-mail media. The only reported device is DN (of type Extension) 28309 (no sign about presence of any media).

[rainmasterrr]

@Rene: I already have the Capacity Rule assigned to the agent.
@kubikle: Do I need to create a DN of Email type and point it to the agent Place so that the agent can log on to email media? From I read in other posts, DNs are not actually required for email routing. What matters is the Agent Capacity Rule. Or perhaps it's not the case with version 8.0.1? Or, am I missing anything?
Thanks.

[smile]

rainmasterrr, did you assign the capacity rule on place? or just to agent? try to assign on place too.
and ofcourse, log of statserver is also useful for troubleshooting this issue.

[cavagnaro]

Are you sure you have licenses for multimedia?

[bublepaw]

Hi rainmasterrr,

Start with log file from interaction server -> check it there are proper login,ready messages for this agent. Then go to statserver log to see if statserver properly sees those actions and wheter capacity vector is properly updated - in statserver log it looks like
"[ NR  0 0 0]" or something very similar

Pawel

[rainmasterrr]

Hi Guys,

Thank you for your replies.

@Cavagnaro: I am pretty sure I have the correct license, at least the license server log file did not report any errors.
@smile: have assigned the Capacity Rule to the agent as well.
@Pawel: found the entry you mentioned:
[code]2011-02-21 16:17:29> Server: Switch 'SIP_Switch'->'EventRegistered'
ReferenceID 72
ThisDN '28309'
Agent LoginID '28309'
This Queue '9000'
CustomerID 'Resources'
Reasons
Extensions
'AgentStatus' '2'
'queue-1' '9000'
'AgentStatusTimestamp' '1298266001'
'AgentStatusReliability' '0'
'AgentLoginTimestamp' '1298265995'
'AgentLoginReliability' '0'
'AgentSessionID' 'OO2BF8N7UP3854SI1KUD39CR2400000Q'
'AgentWorkMode' '0'
'status' '0'
'EmulateLogin' 'true'
2011-02-21 16:17:29> Server: Linking Agent '28309'('Resources') to Place '28309'('Resources')
2011-02-21 16:17:29> Action: ACDQueue '9000@SIP_Switch' DNs Login: 1
2011-02-21 16:17:29> Action: ACDQueue '9000@SIP_Switch' DNs Active: 1
2011-02-21 16:17:29> Action: ACDQueue '9000@SIP_Switch' DNs Ready: 1
2011-02-21 16:17:29> Action: ACDQueue '9000@SIP_Switch' Agents Login: 1
2011-02-21 16:17:29> Action: ACDQueue '9000@SIP_Switch' Agents Active: 1
2011-02-21 16:17:29> Action: ACDQueue '9000@SIP_Switch' Agents Ready: 1
2011-02-21 16:17:29> Action: VirtualACDQueue 'Inbound1_VQ@SIP_Switch' DNs Login: 1
2011-02-21 16:17:29> Action: VirtualACDQueue 'Inbound1_VQ@SIP_Switch' DNs Active: 1
2011-02-21 16:17:29> Action: VirtualACDQueue 'Inbound1_VQ@SIP_Switch' DNs Ready: 1
2011-02-21 16:17:29> Action: VirtualACDQueue 'Inbound1_VQ@SIP_Switch' Agents Login: 1
2011-02-21 16:17:29> Action: VirtualACDQueue 'Inbound1_VQ@SIP_Switch' Agents Active: 1
2011-02-21 16:17:29> Action: VirtualACDQueue 'Inbound1_VQ@SIP_Switch' Agents Ready: 1
2011-02-21 16:17:29> Init: Capacity rule 'Default_One_interaction_of_any_type_only' automatically assigned to agent '28309'
2011-02-21 16:17:29> Action: Extension '28309@SIP_Switch'(WaitForNextCall):
[2011-02-21 16:17:29] Monitored
[2011-02-21 16:17:29] WaitForNextCall
[2011-02-21 16:17:29] LoggedIn
2011-02-21 16:17:29> Status: Capacity snapshot for place '28309'('Resources'), agent '28309'('Resources') (CR='Default_One_interaction_of_any_type_only')
  media_state    current_number  max_number      routable     
  --------------- --------------- --------------- ---------------
[ R              0              1              1              ] <-- voice
[/code]

Does it mean above the agent was logged on to voice channel only? How can I make sure it is also logged on to email channel?

One thing I'd like to mention, I don't have the WebAPI_Server installed. From what I read and understand, it is not actually required if the emails are coming from the corporate mail server. It is required only when the email are coming from Web Form. Or does it actually need to have the WebAPI_Server installed?

[cavagnaro]

No, WebAPI is not needed. Can you post a screenshot of your capacity definition? I think it is wrong defined.

[bublepaw]

Hi rainmasterrr,

In Your log I can only see event from SIP Server. You need to receive similar event from Interaction Server. Do You have connection between interaction server and statserver and which agent application You are using to log into email channel?

Pawel

[rainmasterrr]

bublepaw, problem is URS doesn't report that the agent is logged on to email media or at least the agent is not ready. I can see that for voice media when the agent goes ready, URS shows the state accordingly. I am wondering whether there is a media type option that has to be enabled maybe in GAD or something.

[code]
10:00:13.171_I_I_0dae01e5763d5741 [01:01] call (364858-013424e0) for Resources created
    _T_I_0dae01e5763d5741 [14:09] add DN MM_IXN_Server asl_Process ABC <asl_Process ABC@MM_Switch> (CDN 71 0dae01e5763d5741) to the call 364858-013424e0 truly:22
    _T_I_0dae01e5763d5741 [14:08] check delayed proc
    _I_I_0dae01e5763d5741 [14:33] strategy: *0x65*Process ABC is attached to the call
10:00:13.171 Int 20001 interaction 0dae01e5763d5741 is started
    _I_I_0dae01e5763d5741 [01:14] current call classification: media=email(102), service=default(200), segment=default(300)
10:00:13.171_I_I_0dae01e5763d5741 [09:06] >>>>>>>>>>>>start interpretator
    _I_I_0dae01e5763d5741 [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
    _I_I_0dae01e5763d5741 [07:46] no error mode for this call
    _I_I_0dae01e5763d5741 [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
    _I_I_0dae01e5763d5741 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING:
    _I_I_0dae01e5763d5741 [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING:
    _I_I_0dae01e5763d5741 [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING:
10:00:13.171_I_I_0dae01e5763d5741 [07:07] HERE IS TARGETS
TARGETS: E-mail distribution for processing@URS_StatServer.GA
    _M_I_ [17:0f] VQ 01384d70 [at all 1 0] 1 Target(s), flag=1402a, guid: 0Resources||1|m1|1|00|""||||01StatAgentsAvailable|00{}{}[]E-mail distribution for processing@URS_StatServer.GA
10:00:13.171_M_I_0dae01e5763d5741 [13:01] current virtual queue: 0134d610 id=364859, nVQ=1-21d4800, priority=0, time=1297120331.0
10:00:13.171_M_I_0dae01e5763d5741 [13:03] call (virtual queue 0134d610, id=364859, priority 0, time 1297120331.0) waits for VQ 01384d70 (name="") now
10:00:13.171_M_I_0dae01e5763d5741 [17:0e] VQ 01384d70 first ready call is 0dae01e5763d573c
    _I_I_0dae01e5763d5741 [07:0a] HERE IS WAIT (-1 sec)
    _I_I_0dae01e5763d5741 [07:0a] HERE IS WAIT (15 sec)
10:00:13.171_B_I_0dae01e5763d5741 [07:0a] delay treatments for 0 msec
10:00:13.171_I_I_0dae01e5763d5741 [09:04] <<<<<<<<<<<<suspend interpretator(WAIT), timers:11000
10:00:13.171_B_I_0dae01e5763d573c [07:09] start chain of treatments
10:00:13.171_M_I_0dae01e5763d573c [10:1f] pulse for one call
    _T_I_0dae01e5763d573c [0E:19] check call routing states: state=4 delivery=0 treatment=0 held=0 reserving=0 ivr=0 - true
10:00:13.171_M_I_0dae01e5763d573c [17:0e] VQ 01384d70 (virtual queue "", id=364854), (1 Targets): SELECT MAX by statistic <StatAgentsAvailable>(random  )
    _M_I_0dae01e5763d573c [17:0b] VQ 01384d70 Target "E-mail distribution for processing"(021ccb60) #1, (1-0 Components): SELECT MAX by statistic <StatAgentLoading>(random )
    _M_I_0dae01e5763d573c [17:0b] VQ 01384d70 Target "E-mail distribution for processing"(021ccb60) Component #1 28309: not ready
    _M_I_0dae01e5763d573c [17:0b] VQ 01384d70 Target "E-mail distribution for processing"(021ccb60): Component for routing was NOT SELECTED (0 1 0 0)
    _M_I_0dae01e5763d573c [17:0e] VQ 01384d70 Target "E-mail distribution for processing"(021ccb60): not ready passed
    _M_I_0dae01e5763d573c [17:0e] VQ 01384d70 (virtual queue "" id=364854): Target for routing was NOT SELECTED (0 0 0 1 0)
10:00:13.171_B_I_0dae01e5763d573d [07:09] start chain of treatments
10:00:13.171_B_I_0dae01e5763d573e [07:09] start chain of treatments
10:00:13.171_B_I_0dae01e5763d573f [07:09] start chain of treatments
10:00:13.171_B_I_0dae01e5763d5740 [07:09] start chain of treatments
10:00:13.171_B_I_0dae01e5763d5741 [07:09] start chain of treatments
10:00:13.843 PopCfgDN(DBID=284) updating
CfgDN={DBID=284,switchDBID=101,tenantDBID=101,type=1,number='28309',association='',destDNDBIDs=NIL,loginFlag=1,DNLoginID='',registerAll=2,groupDBID=0,trunks=0,routeType=1,override='',state=1,userProperties=(TServer=(make-call-rfc3725-flow='1',oos-check='30',recovery-timeout='10',refer-enabled='false',reinvite-requires-hold='true',reject-call-incall='true',reject-call-notready='true',ring-tone-on-make-call='false',sip-cti-control='talk, hold',transfer-complete-by-refer='false',contact='sip:28309@192.168.13.20:7103')),name='',useOverride=2,switchSpecificType=1},accessNumbers=NIL,siteDBID=0,contractDBID=0}
10:00:13.843 PopCfgDN(DBID=284) updated
10:00:14.015_M_I_ [10:1d] PULSE (calls: 6(6)=6+6-6, targets=0, time=1299108614, mem=0,15440,305,81,128,0)
10:00:14.500_M_I_ [10:17] STATOBJECT(021eb410 750 2) tenant Resources name=28309@URS_StatServer.A: CHANGE OF STATE (NotReadyForNextCall->WaitForNextCall)
    _M_I_ [10:37] statistic ATT for MEDIA voice (type=0), time=1299105972: ready 9=13+6
    _M_I_ [10:17] ready DN(switch SIP_Switch, number 28309, type 1, time=1299105972) for agent 28309, place 28309, status WaitForNextCall time=1299105972
    _M_I_ [10:17] STATOBJECT(021eb410 750 2) tenant=Resources name=28309@URS_StatServer.A: 1 ready DNs reported
10:00:14.500_M_I_ [10:15] check queue for statobject <28309> type <Agent>
WAITING CALLS: 0dae01e5763d573c 0dae01e5763d573d 0dae01e5763d573e 0dae01e5763d573f 0dae01e5763d5740 0dae01e5763d5741
    _M_I_0000000000000000 [10:20] try to route to agent "28309" (place "28309", 1 ready DNs reported)
    _M_I_ [10:20] VQ 01384d70 is ignored: other dn type(cfg)
-AP[36575]->-648 @10:00:15.2180
-AP[22891]->-640 @10:00:15.2180
-Ap[36575]-<-648 @10:00:15.2180
-Ap[22891]-<-640 @10:00:15.2180
10:00:16.015_M_I_ [10:1d] PULSE (calls: 6(6)=6+0-0, targets=1, time=1299108616, mem=0,15440,305,81,128,0)
    _M_I_0000000000000000 [10:20] try to route to agent "28309" (place "28309", 1 ready DNs reported)
    _M_I_ [10:20] VQ 01384d70 is ignored: other dn type(cfg)
10:00:18.000_M_I_ [10:1d] PULSE (calls: 6(6)=6+0-0, targets=1, time=1299108618, mem=0,15440,305,81,128,0)
    _M_I_0000000000000000 [10:20] try to route to agent "28309" (place "28309", 1 ready DNs reported)
    _M_I_ [10:20] VQ 01384d70 is ignored: other dn type(cfg)
10:00:18.671 Trc 20011 current number of targets for tenant Resources: Agents 53, Places 0, AgentGroups 2, PlaceGroups 0, ACDQueues 0, Routing Points 0
10:00:18.671 Trc 20012 current number of interactions per second - 1.20
10:00:18.671 Trc 20013 current number of entries: for longest queue 0, for all queues 0
10:00:20.015_M_I_ [10:1d] PULSE (calls: 6(6)=6+0-0, targets=1, time=1299108620, mem=0,15440,305,81,128,0)
    _M_I_0000000000000000 [10:20] try to route to agent "28309" (place "28309", 1 ready DNs reported)
    _M_I_ [10:20] VQ 01384d70 is ignored: other dn type(cfg)
10:00:22.015_M_I_ [10:1d] PULSE (calls: 6(6)=6+0-0, targets=1, time=1299108622, mem=0,15440,305,81,128,0)
    _M_I_0000000000000000 [10:20] try to route to agent "28309" (place "28309", 1 ready DNs reported)
    _M_I_ [10:20] VQ 01384d70 is ignored: other dn type(cfg)
[/code]

[cavagnaro]

GAD has nothing to do, it is only an interface, as long as you login with the check on Email option it is enough. Can you post the Interaction server log when your agent logs in?

[rainmasterrr]

cavagnaro, I do not get the Email option in GAD login page. How can I enable this option? I had the GAD option 'media' in multimedia section set to 'email,sms'. It's still not showing up?

[code]
11:20:05.781 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:05.781 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:05.781 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:05.781 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(3), request id:'2974448', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:05.781 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(3), request id:'2974451', dbchannel stack id:'2', interaction id:'00001a6MH4G00045', sql statement: [execute binding (update all)]
11:20:05.781 Dbg 25020 Queuing dbmanager request: request id:'819663', request:[Bind:Update; update all properties], stack:'default:standard', stack size:'1', interaction id:'00001a6MH4G00049'
11:20:05.781 Dbg 25021 Getting ready to send dbmanager request: request id:'819663', request:[update all properties], stack size:'1', interaction id:'00001a6MH4G00049'
11:20:05.781 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974452', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:05.781 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(1), request id:'2974449', dbchannel stack id:'4', interaction id:'', sql statement: [Commit Transaction]
11:20:05.781 Trc 26020 Distributing message 'EventPartyRemoved' ('133'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559193"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:05Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteRejected"
attr_reason_desc [str] = "Rejected by router"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G00049"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 0 [QUEUED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-07T23:12:11Z"
attr_itx_submitted_at [str] = "2011-02-07T23:12:31Z"
attr_itx_submitted_to_router_at [str] = "2011-03-03T00:49:50Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-07T23:12:31Z"
attr_itx_submit_seq [str] = "667920"
attr_itx_place_in_queue_seq [str] = "4559156"
attr_itx_user_data [list, size (unpacked)=1238, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 12 [PLACE IN QUEUE]
attr_target_type [int] = 2 [QUEUE]
attr_target_queue [str] = "Inbound queue"

11:20:05.781 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(2), request id:'2974450', dbchannel stack id:'3', interaction id:'00001a6MH4G00041', sql statement: [id = '00001a6MH4G00041']
11:20:05.781 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(2), request id:'2974453', dbchannel stack id:'4', interaction id:'', sql statement: [Commit Transaction]
11:20:05.781 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:05.781 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:05.781 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:05.781 Trc 26020 Distributing message 'EventPlacedInQueue' ('162'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559194"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:05Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteRejected"
attr_reason_desc [str] = "Rejected by router"
attr_itx_id [str] = "00001a6MH4G00049"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 0 [QUEUED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-07T23:12:11Z"
attr_itx_submitted_at [str] = "2011-02-07T23:12:31Z"
attr_itx_submitted_to_router_at [str] = "2011-03-03T00:49:50Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-07T23:12:31Z"
attr_itx_submit_seq [str] = "667920"
attr_itx_place_in_queue_seq [str] = "4559192"
attr_itx_user_data [list, size (unpacked)=1238, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_old_queue [str] = "Inbound queue"

11:20:05.781 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974452', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:05.781 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974454', dbchannel stack id:'2', interaction id:'00001a6MH4G00049', sql statement: [execute binding (update all)]
11:20:05.781 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(3), request id:'2974451', dbchannel stack id:'2', interaction id:'00001a6MH4G00045', sql statement: [update all properties]
11:20:05.781 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(3), request id:'2974455', dbchannel stack id:'3', interaction id:'00001a6MH4G00045', sql statement: [id = '00001a6MH4G00045']
11:20:05.796 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:05.796 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:05.796 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:05.796 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(2), request id:'2974453', dbchannel stack id:'4', interaction id:'', sql statement: [Commit Transaction]
11:20:05.796 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974454', dbchannel stack id:'2', interaction id:'00001a6MH4G00049', sql statement: [update all properties]
11:20:05.796 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974456', dbchannel stack id:'3', interaction id:'00001a6MH4G00049', sql statement: [id = '00001a6MH4G00049']
11:20:05.796 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(3), request id:'2974455', dbchannel stack id:'3', interaction id:'00001a6MH4G00045', sql statement: [id = '00001a6MH4G00045']
11:20:05.796 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(3), request id:'2974457', dbchannel stack id:'4', interaction id:'', sql statement: [Commit Transaction]
11:20:05.796 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(3), request id:'2974457', dbchannel stack id:'4', interaction id:'', sql statement: [Commit Transaction]
11:20:05.796 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974456', dbchannel stack id:'3', interaction id:'00001a6MH4G00049', sql statement: [id = '00001a6MH4G00049']
11:20:05.796 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974458', dbchannel stack id:'4', interaction id:'', sql statement: [Commit Transaction]
11:20:05.812 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974458', dbchannel stack id:'4', interaction id:'', sql statement: [Commit Transaction]
11:20:06.703 Dbg 25020 Queuing dbmanager request: request id:'819664', request:[Sql:SelectReadPast;  where state = 0 and is_locked = 0 and queue = 'Inbound queue' and tenant_id = 101 order by received_at, id], stack:'default:standard', stack size:'1', interaction id:''
11:20:06.703 Dbg 25021 Getting ready to send dbmanager request: request id:'819664', request:[ where state = 0 and is_locked = 0 and queue = 'Inbound queue' and tenant_id = 101 order by received_at, id], stack size:'1', interaction id:''
11:20:06.703 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974459', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:06.703 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974459', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:06.703 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974460', dbchannel stack id:'2', interaction id:'', sql statement: [select top 200  id,server_id,parent_id,tenant_id,is_online,is_locked,snapshot_place_id,state,queue,media_type,type,subtype,agent_id,agent_group_id,place_id,place_group_id,submitted_by,CONVERT( CHAR(20), received_at, 20) AS received_at_,CONVERT( CHAR(20), submitted_at, 20) AS submitted_at_,CONVERT( CHAR(20), delivered_at, 20) AS delivered_at_,CONVERT( CHAR(20), placed_in_queue_at, 20) AS placed_in_queue_at_,CONVERT( CHAR(20), moved_to_queue_at, 20) AS moved_to_queue_at_,workbin,destinations,CONVERT( CHAR(20), abandoned_at, 20) AS abandoned_at_,CONVERT( CHAR(20), scheduled_at, 20) AS scheduled_at_,cache,submit_seq,place_in_queue_seq,CONVERT( CHAR(20), held_at, 20) AS held_at_,CONVERT( CHAR(20), assigned_at, 20) AS assigned_at_,CONVERT( CHAR(20), completed_at, 20) AS completed_at_,assigned_to,external_id,priority,service_objective from interactions with (updlock) where state = 0 and is_locked = 0 and queue = 'Inbound queue' and tenant_id = 101 order by received_at, id]
11:20:06.703 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974460', dbchannel stack id:'2', interaction id:'', sql statement: [collect data]
11:20:06.703 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974460', dbchannel stack id:'2', interaction id:'', sql statement: [ where state = 0 and is_locked = 0 and queue = 'Inbound queue' and tenant_id = 101 order by received_at, id]
11:20:06.703 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974461', dbchannel stack id:'3', interaction id:'', sql statement: [update interactions set state=1, server_id=182 where id in ('00001a6MH4G0003H', '00001a6MH4G0003S', '00001a6MH4G0003W', '00001a6MH4G00041', '00001a6MH4G00045', '00001a6MH4G00049')]
11:20:06.703 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974461', dbchannel stack id:'3', interaction id:'', sql statement: [update interactions set state=1, server_id=182 where id in ('00001a6MH4G0003H', '00001a6MH4G0003S', '00001a6MH4G0003W', '00001a6MH4G00041', '00001a6MH4G00045', '00001a6MH4G00049')]
11:20:06.703 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974462', dbchannel stack id:'4', interaction id:'', sql statement: [Commit Transaction]
11:20:06.703 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974462', dbchannel stack id:'4', interaction id:'', sql statement: [Commit Transaction]
11:20:06.703 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974463', dbchannel stack id:'5', interaction id:'', sql statement: [select flexible_properties from interactions where id in ('00001a6MH4G0003H', '00001a6MH4G0003S', '00001a6MH4G0003W', '00001a6MH4G00041', '00001a6MH4G00045', '00001a6MH4G00049') order by received_at, id]
11:20:06.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974463', dbchannel stack id:'5', interaction id:'', sql statement: [collect data]
11:20:06.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974463', dbchannel stack id:'5', interaction id:'', sql statement: [collect data]
11:20:06.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974463', dbchannel stack id:'5', interaction id:'', sql statement: [collect data]
11:20:06.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974463', dbchannel stack id:'5', interaction id:'', sql statement: [collect data]
11:20:06.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974463', dbchannel stack id:'5', interaction id:'', sql statement: [collect data]
11:20:06.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974463', dbchannel stack id:'5', interaction id:'', sql statement: [collect data]
11:20:06.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974463', dbchannel stack id:'5', interaction id:'', sql statement: ['00001a6MH4G0003H', '00001a6MH4G0003S', '00001a6MH4G0003W', '00001a6MH4G00041', '00001a6MH4G00045', '00001a6MH4G00049') order by received_at, id]
11:20:08.703 Trc 24102 Sending to Universal Routing Server: URS: 'EventRouteRequest' (71) message:
AttributeCustomerID [str] = "Resources"
AttributeConnID [long] = 0dae01e5763d5d78
AttributeMediaType [int] = -1
AttributeCallID [int] = 374737
AttributeCallType [int] = 0
AttributeThisDN [str] = "asl_Process ABC"
AttributeThisQueue [str] = "asl_Process ABC"
AttributeUserData [list, size (unpacked)=1710, user data may be hidden] =
  'InteractionId' [str] = "00001a6MH4G0003H"
  'TenantId' [int] = 101
  'MediaType' [str] = "email"
  'InteractionType' [str] = "Inbound"
  'InteractionSubtype' [str] = "InboundNew"
  'InteractionState' [int] = 1
  'Queue' [str] = "Inbound queue"
  'ReceivedAt' [str] = "2011-02-01T23:17:54Z"
  'SubmittedAt' [str] = "2011-02-01T23:18:43Z"
  'PlacedInQueueAt' [str] = "2011-03-03T00:50:05Z"
  'MovedToQueueAt' [str] = "2011-02-01T23:18:43Z"
AttributeExtensions [list, size (unpacked)=31] =
  'STRATEGY_ID' [str] = "Process ABC"

11:20:08.703 Trc 26020 Distributing message 'EventTakenFromQueue' ('177'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559195"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G0003H"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-01T23:17:54Z"
attr_itx_submitted_at [str] = "2011-02-01T23:18:43Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-01T23:18:43Z"
attr_itx_submit_seq [str] = "65537"
attr_itx_place_in_queue_seq [str] = "4559172"
attr_itx_user_data [list, size (unpacked)=1256, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.703 Trc 26020 Distributing message 'EventPartyAdded' ('132'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559196"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G0003H"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-01T23:17:54Z"
attr_itx_submitted_at [str] = "2011-02-01T23:18:43Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-01T23:18:43Z"
attr_itx_submit_seq [str] = "65537"
attr_itx_place_in_queue_seq [str] = "4559172"
attr_itx_user_data [list, size (unpacked)=1256, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.703 Dbg 25020 Queuing dbmanager request: request id:'819665', request:[Bind:Update; update state = 2], stack:'default:standard', stack size:'1', interaction id:'00001a6MH4G0003H'
11:20:08.703 Dbg 25021 Getting ready to send dbmanager request: request id:'819665', request:[update state = 2], stack size:'1', interaction id:'00001a6MH4G0003H'
11:20:08.703 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974464', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.703 Trc 24102 Sending to Universal Routing Server: URS: 'EventRouteRequest' (71) message:
AttributeCustomerID [str] = "Resources"
AttributeConnID [long] = 0dae01e5763d5d79
AttributeMediaType [int] = -1
AttributeCallID [int] = 374738
AttributeCallType [int] = 0
AttributeThisDN [str] = "asl_Process ABC"
AttributeThisQueue [str] = "asl_Process ABC"
AttributeUserData [list, size (unpacked)=1684, user data may be hidden] =
  'InteractionId' [str] = "00001a6MH4G0003S"
  'TenantId' [int] = 101
  'MediaType' [str] = "email"
  'InteractionType' [str] = "Inbound"
  'InteractionSubtype' [str] = "InboundNew"
  'InteractionState' [int] = 1
  'Queue' [str] = "Inbound queue"
  'ReceivedAt' [str] = "2011-02-03T01:17:05Z"
  'SubmittedAt' [str] = "2011-02-03T01:18:51Z"
  'PlacedInQueueAt' [str] = "2011-03-03T00:50:05Z"
  'MovedToQueueAt' [str] = "2011-02-03T01:18:51Z"
AttributeExtensions [list, size (unpacked)=31] =
  'STRATEGY_ID' [str] = "Process ABC"

11:20:08.703 Trc 26020 Distributing message 'EventTakenFromQueue' ('177'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559197"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G0003S"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-03T01:17:05Z"
attr_itx_submitted_at [str] = "2011-02-03T01:18:51Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-03T01:18:51Z"
attr_itx_submit_seq [str] = "65539"
attr_itx_place_in_queue_seq [str] = "4559180"
attr_itx_user_data [list, size (unpacked)=1230, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.703 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974464', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.703 Trc 26020 Distributing message 'EventPartyAdded' ('132'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559198"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G0003S"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-03T01:17:05Z"
attr_itx_submitted_at [str] = "2011-02-03T01:18:51Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-03T01:18:51Z"
attr_itx_submit_seq [str] = "65539"
attr_itx_place_in_queue_seq [str] = "4559180"
attr_itx_user_data [list, size (unpacked)=1230, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.703 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974465', dbchannel stack id:'2', interaction id:'00001a6MH4G0003H', sql statement: [execute binding (update state)]
11:20:08.703 Dbg 25020 Queuing dbmanager request: request id:'819666', request:[Bind:Update; update state = 2], stack:'default:standard', stack size:'1', interaction id:'00001a6MH4G0003S'
11:20:08.703 Dbg 25021 Getting ready to send dbmanager request: request id:'819666', request:[update state = 2], stack size:'1', interaction id:'00001a6MH4G0003S'
11:20:08.703 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(1), request id:'2974466', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.703 Trc 24102 Sending to Universal Routing Server: URS: 'EventRouteRequest' (71) message:
AttributeCustomerID [str] = "Resources"
AttributeConnID [long] = 0dae01e5763d5d7a
AttributeMediaType [int] = -1
AttributeCallID [int] = 374739
AttributeCallType [int] = 0
AttributeThisDN [str] = "asl_Process ABC"
AttributeThisQueue [str] = "asl_Process ABC"
AttributeUserData [list, size (unpacked)=1698, user data may be hidden] =
  'InteractionId' [str] = "00001a6MH4G0003W"
  'TenantId' [int] = 101
  'MediaType' [str] = "email"
  'InteractionType' [str] = "Inbound"
  'InteractionSubtype' [str] = "InboundNew"
  'InteractionState' [int] = 1
  'Queue' [str] = "Inbound queue"
  'ReceivedAt' [str] = "2011-02-03T04:43:34Z"
  'SubmittedAt' [str] = "2011-02-03T04:44:53Z"
  'PlacedInQueueAt' [str] = "2011-03-03T00:50:05Z"
  'MovedToQueueAt' [str] = "2011-02-03T04:44:53Z"
AttributeExtensions [list, size (unpacked)=31] =
  'STRATEGY_ID' [str] = "Process ABC"

11:20:08.703 Trc 26020 Distributing message 'EventTakenFromQueue' ('177'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559199"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G0003W"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-03T04:43:34Z"
attr_itx_submitted_at [str] = "2011-02-03T04:44:53Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-03T04:44:53Z"
attr_itx_submit_seq [str] = "65541"
attr_itx_place_in_queue_seq [str] = "4559183"
attr_itx_user_data [list, size (unpacked)=1244, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.703 Trc 26020 Distributing message 'EventPartyAdded' ('132'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559200"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G0003W"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-03T04:43:34Z"
attr_itx_submitted_at [str] = "2011-02-03T04:44:53Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-03T04:44:53Z"
attr_itx_submit_seq [str] = "65541"
attr_itx_place_in_queue_seq [str] = "4559183"
attr_itx_user_data [list, size (unpacked)=1244, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.703 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974465', dbchannel stack id:'2', interaction id:'00001a6MH4G0003H', sql statement: [update state = 2]
11:20:08.703 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974467', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]
11:20:08.703 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(1), request id:'2974466', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.718 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(1), request id:'2974468', dbchannel stack id:'2', interaction id:'00001a6MH4G0003S', sql statement: [execute binding (update state)]
11:20:08.718 Dbg 25020 Queuing dbmanager request: request id:'819667', request:[Bind:Update; update state = 2], stack:'default:standard', stack size:'1', interaction id:'00001a6MH4G0003W'
11:20:08.718 Dbg 25021 Getting ready to send dbmanager request: request id:'819667', request:[update state = 2], stack size:'1', interaction id:'00001a6MH4G0003W'
11:20:08.718 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(2), request id:'2974469', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.718 Trc 24102 Sending to Universal Routing Server: URS: 'EventRouteRequest' (71) message:
AttributeCustomerID [str] = "Resources"
AttributeConnID [long] = 0dae01e5763d5d7b
AttributeMediaType [int] = -1
AttributeCallID [int] = 374740
AttributeCallType [int] = 0
AttributeThisDN [str] = "asl_Process ABC"
AttributeThisQueue [str] = "asl_Process ABC"
AttributeUserData [list, size (unpacked)=1734, user data may be hidden] =
  'InteractionId' [str] = "00001a6MH4G00041"
  'TenantId' [int] = 101
  'MediaType' [str] = "email"
  'InteractionType' [str] = "Inbound"
  'InteractionSubtype' [str] = "InboundNew"
  'InteractionState' [int] = 1
  'Queue' [str] = "Inbound queue"
  'ReceivedAt' [str] = "2011-02-03T04:50:35Z"
  'SubmittedAt' [str] = "2011-02-03T04:51:53Z"
  'PlacedInQueueAt' [str] = "2011-03-03T00:50:05Z"
  'MovedToQueueAt' [str] = "2011-02-03T04:51:53Z"
AttributeExtensions [list, size (unpacked)=31] =
  'STRATEGY_ID' [str] = "Process ABC"

11:20:08.718 Trc 26020 Distributing message 'EventTakenFromQueue' ('177'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559201"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G00041"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-03T04:50:35Z"
attr_itx_submitted_at [str] = "2011-02-03T04:51:53Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-03T04:51:53Z"
attr_itx_submit_seq [str] = "65543"
attr_itx_place_in_queue_seq [str] = "4559186"
attr_itx_user_data [list, size (unpacked)=1280, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.718 Trc 26020 Distributing message 'EventPartyAdded' ('132'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559202"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G00041"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-03T04:50:35Z"
attr_itx_submitted_at [str] = "2011-02-03T04:51:53Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-03T04:51:53Z"
attr_itx_submit_seq [str] = "65543"
attr_itx_place_in_queue_seq [str] = "4559186"
attr_itx_user_data [list, size (unpacked)=1280, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(2), request id:'2974469', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.718 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(2), request id:'2974470', dbchannel stack id:'2', interaction id:'00001a6MH4G0003W', sql statement: [execute binding (update state)]
11:20:08.718 Dbg 25020 Queuing dbmanager request: request id:'819668', request:[Bind:Update; update state = 2], stack:'default:standard', stack size:'1', interaction id:'00001a6MH4G00041'
11:20:08.718 Dbg 25021 Getting ready to send dbmanager request: request id:'819668', request:[update state = 2], stack size:'1', interaction id:'00001a6MH4G00041'
11:20:08.718 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(3), request id:'2974471', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974467', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]
11:20:08.718 Trc 24102 Sending to Universal Routing Server: URS: 'EventRouteRequest' (71) message:
AttributeCustomerID [str] = "Resources"
AttributeConnID [long] = 0dae01e5763d5d7c
AttributeMediaType [int] = -1
AttributeCallID [int] = 374741
AttributeCallType [int] = 0
AttributeThisDN [str] = "asl_Process ABC"
AttributeThisQueue [str] = "asl_Process ABC"
AttributeUserData [list, size (unpacked)=1677, user data may be hidden] =
  'InteractionId' [str] = "00001a6MH4G00045"
  'TenantId' [int] = 101
  'MediaType' [str] = "email"
  'InteractionType' [str] = "Inbound"
  'InteractionSubtype' [str] = "InboundNew"
  'InteractionState' [int] = 1
  'Queue' [str] = "Inbound queue"
  'ReceivedAt' [str] = "2011-02-04T04:37:23Z"
  'SubmittedAt' [str] = "2011-02-04T04:38:01Z"
  'PlacedInQueueAt' [str] = "2011-03-03T00:50:05Z"
  'MovedToQueueAt' [str] = "2011-02-04T04:38:01Z"
AttributeExtensions [list, size (unpacked)=31] =
  'STRATEGY_ID' [str] = "Process ABC"

11:20:08.718 Trc 26020 Distributing message 'EventTakenFromQueue' ('177'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559203"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G00045"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-04T04:37:23Z"
attr_itx_submitted_at [str] = "2011-02-04T04:38:01Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-04T04:38:01Z"
attr_itx_submit_seq [str] = "131073"
attr_itx_place_in_queue_seq [str] = "4559189"
attr_itx_user_data [list, size (unpacked)=1222, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(1), request id:'2974468', dbchannel stack id:'2', interaction id:'00001a6MH4G0003S', sql statement: [update state = 2]
11:20:08.718 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(1), request id:'2974472', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]
11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.718 Trc 26020 Distributing message 'EventPartyAdded' ('132'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559204"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G00045"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-04T04:37:23Z"
attr_itx_submitted_at [str] = "2011-02-04T04:38:01Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-04T04:38:01Z"
attr_itx_submit_seq [str] = "131073"
attr_itx_place_in_queue_seq [str] = "4559189"
attr_itx_user_data [list, size (unpacked)=1222, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(3), request id:'2974471', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.718 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(3), request id:'2974473', dbchannel stack id:'2', interaction id:'00001a6MH4G00041', sql statement: [execute binding (update state)]
11:20:08.718 Dbg 25020 Queuing dbmanager request: request id:'819669', request:[Bind:Update; update state = 2], stack:'default:standard', stack size:'1', interaction id:'00001a6MH4G00045'
11:20:08.718 Dbg 25021 Getting ready to send dbmanager request: request id:'819669', request:[update state = 2], stack size:'1', interaction id:'00001a6MH4G00045'
11:20:08.718 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974474', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.718 Trc 24102 Sending to Universal Routing Server: URS: 'EventRouteRequest' (71) message:
AttributeCustomerID [str] = "Resources"
AttributeConnID [long] = 0dae01e5763d5d7d
AttributeMediaType [int] = -1
AttributeCallID [int] = 374742
AttributeCallType [int] = 0
AttributeThisDN [str] = "asl_Process ABC"
AttributeThisQueue [str] = "asl_Process ABC"
AttributeUserData [list, size (unpacked)=1693, user data may be hidden] =
  'InteractionId' [str] = "00001a6MH4G00049"
  'TenantId' [int] = 101
  'MediaType' [str] = "email"
  'InteractionType' [str] = "Inbound"
  'InteractionSubtype' [str] = "InboundNew"
  'InteractionState' [int] = 1
  'Queue' [str] = "Inbound queue"
  'ReceivedAt' [str] = "2011-02-07T23:12:11Z"
  'SubmittedAt' [str] = "2011-02-07T23:12:31Z"
  'PlacedInQueueAt' [str] = "2011-03-03T00:50:05Z"
  'MovedToQueueAt' [str] = "2011-02-07T23:12:31Z"
AttributeExtensions [list, size (unpacked)=31] =
  'STRATEGY_ID' [str] = "Process ABC"

11:20:08.718 Trc 26020 Distributing message 'EventTakenFromQueue' ('177'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559205"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G00049"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-07T23:12:11Z"
attr_itx_submitted_at [str] = "2011-02-07T23:12:31Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-07T23:12:31Z"
attr_itx_submit_seq [str] = "667920"
attr_itx_place_in_queue_seq [str] = "4559192"
attr_itx_user_data [list, size (unpacked)=1238, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(1), request id:'2974472', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]
11:20:08.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(2), request id:'2974470', dbchannel stack id:'2', interaction id:'00001a6MH4G0003W', sql statement: [update state = 2]
11:20:08.718 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(2), request id:'2974475', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]
11:20:08.718 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(3), request id:'2974473', dbchannel stack id:'2', interaction id:'00001a6MH4G00041', sql statement: [update state = 2]
11:20:08.718 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(3), request id:'2974476', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]
11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.718 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.718 Trc 26020 Distributing message 'EventPartyAdded' ('132'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "4559206"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2011-03-03T00:50:08Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "RouteInit"
attr_reason_desc [str] = "Initiating routing"
attr_party_type [int] = 1 [STRATEGY]
attr_tenant_id [int] = 101
attr_strategy_id [str] = "Process ABC"
attr_router_id [str] = "URS"
attr_itx_id [str] = "00001a6MH4G00049"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "MM_Email_Server"
attr_itx_state [int] = 1 [CACHED]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2011-02-07T23:12:11Z"
attr_itx_submitted_at [str] = "2011-02-07T23:12:31Z"
attr_itx_placed_in_queue_at [str] = "2011-03-03T00:50:05Z"
attr_itx_moved_to_queue_at [str] = "2011-02-07T23:12:31Z"
attr_itx_submit_seq [str] = "667920"
attr_itx_place_in_queue_seq [str] = "4559192"
attr_itx_user_data [list, size (unpacked)=1238, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 5 [PULL]
attr_initial_in_focus_state [int] = 0

11:20:08.734 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:StatServer]' - Reporting engine:2:792
11:20:08.734 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:MM_Stat_Server]' - Reporting engine:16:1584
11:20:08.734 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974474', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.734 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974477', dbchannel stack id:'2', interaction id:'00001a6MH4G00045', sql statement: [execute binding (update state)]
11:20:08.734 Trc 26021 ...distributing to client 'StatServer[sccgre02:2020:URS_StatServer]' - Reporting engine:21:1420
11:20:08.734 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(2), request id:'2974475', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]
11:20:08.734 Dbg 25020 Queuing dbmanager request: request id:'819670', request:[Bind:Update; update state = 2], stack:'default:standard', stack size:'1', interaction id:'00001a6MH4G00049'
11:20:08.734 Dbg 25021 Getting ready to send dbmanager request: request id:'819670', request:[update state = 2], stack size:'1', interaction id:'00001a6MH4G00049'
11:20:08.734 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(1), request id:'2974478', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.734 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(3), request id:'2974476', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]
11:20:08.734 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974477', dbchannel stack id:'2', interaction id:'00001a6MH4G00045', sql statement: [update state = 2]
11:20:08.734 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(0), request id:'2974479', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]
11:20:08.734 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(1), request id:'2974478', dbchannel stack id:'1', interaction id:'', sql statement: [Begin Transaction]
11:20:08.734 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(1), request id:'2974480', dbchannel stack id:'2', interaction id:'00001a6MH4G00049', sql statement: [execute binding (update state)]
11:20:08.734 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(0), request id:'2974479', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]
11:20:08.734 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(1), request id:'2974480', dbchannel stack id:'2', interaction id:'00001a6MH4G00049', sql statement: [update state = 2]
11:20:08.734 Dbg 25030 Database request sent: DAP:'MM_IXN_DAP'(1), request id:'2974481', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]
11:20:08.734 Dbg 25032 Database request executed: DAP:'MM_IXN_DAP'(1), request id:'2974481', dbchannel stack id:'3', interaction id:'', sql statement: [Commit Transaction]

[/code]

[cavagnaro]

Does GAD has a connection to Interaction Server???

[kubikle]

Also may be is it possible to see URS log starting from EventRouteRequest and strategy that was run (Process ABC, I believe)?