CallAbandonedFromRinging

[PFCCWA]

Hello,

I am trying to create a statistic which will allow us to report on the number and time (plus average) an agent allows a manually dialled outbound call to ring.
We have a team who use the preview dialler however to ensure compliance they want to confirm agents allow a certain time before abandoning the call if the called party does not answer.
I can report on dial attempts however the figures are skewed by incorrect numbers, which count as a dial attempt and start the timer then average out against those numbers which do contain ringing.
I was hoping the CallAbandonedFromRingingOutbound statistic would provide this but not worked when I added it to the statserver (8.1):

[AverageTimeAbandonedFromRingingOutbound]
Category = AverageTime
MainMask = CallAbandonedFromRingingOutbound
Objects = Agent, Place, GroupAgents, GroupPlaces
RelMask = CallAbandonedFromRingingOutbound
Subject = DNAction

[TotalTimeAbandonedFromRingingOutbound]
Category = TotalTime
MainMask = CallAbandonedFromRingingOutbound
Objects = Agent, Place, GroupAgents, GroupPlaces
Subject = DNAction

[TotalNumberAbandonedFromRingingOutbound]
Category = TotalNumber
MainMask = CallAbandonedFromRingingOutbound
Objects = Agent, Place, GroupAgents, GroupPlaces
Subject = DNAction

I think this action would only work against the Queue/GroupofQueues objects rather than agent or group of agents.

Does anyone know if it is possible to achieve what I am trying to report on?
thanks.

[cavagnaro]

But when you do an Outbound call you don't have Ringing on your set...you have OffHook, Dialing and Established. You better check your TServer events and measure the one that fits your needs.

[René]

Hi,

You should try CallAbandonedFromDialingOutbound statistic

Please ensure that you have Stat Server 8.1.000.37 or higher as this stat didn't work correctly in previous releases.

R.