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Offline cavagnaro

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Outbound CPD with MS for only 1 campaign
« on: March 22, 2013, 01:16:16 AM »
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Hi guys,
I have a requirement where some campaigns must work with Alcatel GPA2, others with Genesys CPD and now others with MS...I'm ok with the first 2 as it is how we handle it today but how could I achieve the MS one?? Any idea?

Thanks!
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Offline Kubig

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Re: Outbound CPD with MS for only 1 campaign
« Reply #1 on: March 22, 2013, 09:15:02 AM »
I think that you have to configure VoIP ready Campaign as is described in MediaServer guide.
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Offline bublepaw

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Re: Outbound CPD with MS for only 1 campaign
« Reply #2 on: March 22, 2013, 10:50:48 AM »
To use MS CPD You need SIP Server so solution is quite easy - You connect ALU TServer, CPD Server and SIP Server to OCS. Campaign that will use MS CPD needs to have Trunk Group object configured - it will force OCS to dial through SIP Server.
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Offline cavagnaro

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Re: Outbound CPD with MS for only 1 campaign
« Reply #3 on: March 22, 2013, 11:18:03 AM »
Ahh the trunk...yes...
Thanks guys! :D
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