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Author Topic: Supervised transfer to RP on Alcatel OXE  (Read 3829 times)

Offline OXE_4400

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Supervised transfer to RP on Alcatel OXE
« on: June 01, 2011, 12:29:14 PM »
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First agent answer incoming call from first Routing Point and dials number of second RP for supervised transfer.
Genesys routes call to second agent ( from second RP ) only on first agent disconnection ( end of transfer ).
It looks that Genesys starts strategy only after first agent disconnection, before it enquiry call stays in not clear state.
I want to startup strategy on second RP immediately after second RP number dialing and inform first agent does anyone agent is able to answer transfered call => some busy tone if no one ready agent, anything else in case of min 1 ready agent.
I have tried to manage OXE parameter RSI SUPERVISED TRANSFER, also Tserver parameter rsi-report-xfer (true).

Offline cavagnaro

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Re: Supervised transfer to RP on Alcatel OXE
« Reply #1 on: June 01, 2011, 02:37:52 PM »
on which RSI are you setting the Supervised transfer option?
What is the value for URS route_consult_call option?
« Last Edit: June 01, 2011, 02:53:52 PM by cavagnaro »

Offline malhelo

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Re: Supervised transfer to RP on Alcatel OXE
« Reply #2 on: June 19, 2011, 08:53:18 AM »
do you have logs for your case in oredr to help?

regards

Offline OXE_4400

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Re: Supervised transfer to RP on Alcatel OXE
« Reply #3 on: July 11, 2011, 01:28:12 PM »
[quote author=cavagnaro link=topic=6457.msg28077#msg28077 date=1306939072]
on which RSI are you setting the Supervised transfer option?
What is the value for URS route_consult_call option?
[/quote]
everything OK after URS route_consult_call option changing to true.
Thanks.