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Author Topic: Predictive Outbound Call  (Read 2639 times)

Offline Stinney

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Predictive Outbound Call
« on: June 24, 2011, 06:09:28 PM »
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What configuration for the outbound VDN is required in Genesys CME for making predictive outbound calls? Routing Point, Virtual Routing Point, ACD Queue, etc?
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Offline gcollins

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Re: Predictive Outbound Call
« Reply #1 on: July 08, 2011, 07:22:42 PM »
It is configured as a route point.

Are you using aCPD Server or PBX call classification?
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