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Offline Gremlin

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iWorkspace - where are transcripts for internal IM stored ?
« on: July 20, 2011, 02:57:27 AM »
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Hi,

Are the IM transcripts between agents (and expert agents) stored anywhere for us to retrieve ?

Can the IM transcripts between agents be also stored / linked to the customer history interaction within iWorkspace ?

thank you in advance !

Gremlin
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Offline René

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Re: iWorkspace - where are transcripts for internal IM stored ?
« Reply #1 on: July 21, 2011, 08:31:13 AM »
Hi Gremlin,

I would say that transcripts are not stored anywhere but it should be possible to customize Workspace to store it to UCS database.

R.
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Offline Gremlin

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Re: iWorkspace - where are transcripts for internal IM stored ?
« Reply #2 on: July 22, 2011, 03:43:22 AM »
thanks Rene..  :D
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