Can't Acquire acd phone in CME any idea why?

[jheendi]

Good day all,
I need some help,

We have Nortel CS1000 Multi and URS 8.0 arrangments.

We used to have Symposium CCMS/CCM where we used to acquire phones in Symposium first and then in Genesys after doing any changes into phone configuration.

Attached is screen shots of phone I am having difficulty with..

I tried to delete 6205 and 2112 from CME and it did not deacquire.

I then did DAQR AGT 20 0 2 9 in LD 48 and did changes and after that tried to acquire it in CME but no luck.

I even deleted  phone and recreated in pBX and then added extension and position in CME but to no vain.

Just to add, I programmed 15 phones and 14 of them are working and acquired fine, but only this one.. any help would be highly appreciated.

TN  020 0 02 09
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL  0
FDN
TGAR 1
LDN  NO
NCOS 4
SGRP 0
RNPG 0
SCI  0
SSU
XLST
CLS  CTD FBD WTA LPR MTD FND HTD TDD HFD GRLD CRPD STSD
    MWD LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
    POD SLKD CCSD SWD LND CNDA
    CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
    ICDA CDMD LLCN MCTD CLBD AUTU
    GPUD DPUD DNDA CFXD ARHA CNTD CLTD ASCD
    CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
    DDGA NAMA
    DRDD EXR0
    USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
    CDMR PRED RECD MCDD T87D SBMD PKCH CROD CROD
CPND_LANG ENG
HUNT
PLEV 02
PUID
DANI NO
SPID NONE
AST  00 01
IAPG 0
AACS NO
ITNA NO1
DGRP
PRI  01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY  00 ACD 9700 0  2112
    AGN
    01 SCR 6205 0    MARP
        CPND
          NAME
          XPLN 27
          DISPLAY_FMT FIRST,LAST
    02 ACNT
    03 NRD
    04 MSB
    05 HOT D 4 7900
    06 HOT D 4 4421
    07
    08 HOT D 4 7901
    09
    10
    11 HOT D 4 7902

[Tambo]

Hi,

after we de- aquired the phone in symposium we then logged the phone in first then logged agent onto GAD to get phones to sync. Is your ACD pos correct for it??

[Kevin S]

Is there anything else that might be trying to acquire the DN? For example, a third party recorder?
Also, what TServer version are you running?

[jheendi]

Thank for quick reply, no we have only Genesys CME and as for T server version we have is 8.0.101.3 .. I was able to do change on rest of the sets but only this one refuse to acquire..

I am thinking to bounce the whole outbound solution tonight.. you think that could help..??