Hello Genesys experts,
Here is our problem in primary tserver logs for T-Server for Cisco Unified Communications Manager, Version: 8.0.103.00
16:20:17.537 Std 20081 Primary/Backup T-Server
tserver_b disconnected
Seems like this could be an issue, but I’m not entirely sure… thoughts?
So the question becomes why we keep seeing in tserver logs every 20 second?
In the primary (_tserver) log file… It reconnects and promptly disconnects every 20 seconds.
In connection tab for tservers addp setting:
LocalTimeOut= 90
Remote Timeout=180
Trace is turned off
########################################
And in the backup (tserver_b) log file, we get the following:
18:08:45.884 Trc 04521 New client 15 connected from '10.x.x.x
18:08:45.884 (connection (accepted) (socket 15) (remote-host 10.x.x.x) (remote-port 49117) (listener (port-id default) (socket
))
18:08:45.884 Trc 04541 RequestRegisterClient received from [15] message RequestRegisterClient
AttributeProtocolVersion 'BackupSync protocol 1.0'
AttributeApplicationName 'tserver'
@18:08:45.8848 [BSYNC] Error: Already has server (_tserver) with status 4
18:08:45.884 Std 04523 Connection to client closed (reason: Backup server rejected) on [15], id=00004a6d
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Export of tserver options:
[agent-reservation]
collect-lower-priority-requests=true
reject-subsequent-request=true
request-collection-time=100 msec
reservation-time=10000 msec
[backup-sync]
addp-remote-timeout=0
addp-timeout=0
addp-trace=off
protocol=default
sync-reconnect-tout=20 sec
[call-cleanup]
cleanup-idle-tout=0
notify-idle-tout=0
periodic-check-tout=10 min
[extrouter]
cast-type=route direct-callid reroute direct-uui direct-ani direct-notoken dnis-pool direct-digits pullback route-uui direct-network-callid
cof-ci-defer-create=0
cof-ci-defer-delete=0
cof-ci-req-tout=500 msec
cof-ci-wait-all=false
cof-feature=false
cof-rci-tout=10 sec
compound-dn-representation=true
default-dn=
default-network-call-id-matching=
direct-digits-key=CDT_Track_Num
dn-for-unexpected-calls=
epp-tout=0 sec
event-propagation=list
match-call-once=true
network-request-timeout=20 sec
reconnect-tout=5 sec
register-attempts=5
register-tout=2 sec
report-connid-changes=false
request-tout=20 sec
resource-allocation-mode=circular
resource-load-maximum=0
route-dn=
tcs-queue=
tcs-use=never
timeout=60 sec
use-data-from=current
use-implicit-access-numbers=false
[jtapi]
CTI_DEBUGGING=true
CTIIMPL_DEBUGGING=true
DEBUG=true
Directory=jtapi
FileNameBase=jtapi.log
JTAPI_DEBUGGING=true
JTAPIIMPL_DEBUGGING=true
MISC_DEBUGGING=true
PeriodicWakeupEnabled=true
PeriodicWakeupInterval=1000
PROTOCOL_DEBUGGING=true
ProviderOpenRequestTimeout=400
ProviderRetryInterval=30
QueueStatsEnabled=true
RouteSelectTimeout=10
TraceFileSize=10000
TracePath=/apps/genesys/logs/tserver/
TServerTraceMaxFileSize=10000
[license]
license-file=7260@xxxx5.237.11:7260@xxx.235.121
num-of-licenses=9999
num-sdn-licenses=100
[link_ccm_sterling]
ccm-host=xxxxxxx
hostname=localhost
password=xyz
port=2748
protocol=tcp
user-login=genesysadmin
[Log]
all=/apps/genesys/logs/tserver/tserver
buffering=false
debug=
expire=50
keep-startup-file=true
segment=20000
standard=
trace=
verbose=all
[log-filter]
default-filter-type=copy
[log-filter-data]
<kv-pair-key>=copy
[TServer]
agent-no-answer-action=none
agent-no-answer-overflow=none
agent-no-answer-timeout=0
ani-distribution=inbound-calls-only
application=tserver
audio-codec=1,3
background-processing=false
background-timeout=60 msec
busy-tone=music/busy_5sec
check-tenant-profile=false
collect-tone=music/collect
consult-user-data=joint
create-addr-on-register=true
customer-id=Resources
debug=+all
default-dn=
default-monitor-mode=normal
default-monitor-tone=local
default-record-tone=none
dn-scope=undefined
enable-jtapi-keep-alive=true
enable-pickup-jtapi-workaround=false
fast-busy-tone=music/atb_5sec
intrusion-enabled=true
jtapi-keep-alive-retries=10
jtapi-keep-alive-timeout=60000
jtapi-update-mode=startup
link-1-name=link_ccm_sterling
log-trace-flags=+iscc +cfg$dn -cfgserv +passwd +udata -devlink -sw -req -callops -conn -client
logout-on-agent-disconnect=true
logout-on-fwd=true
logout-on-out-of-service=true
management-port=3002
merged-user-data=main-only
packet-size=20
propagated-call-type=false
ProviderOpenRequestTimeout=400
queue-music=music/in_queue
recording-filename=
recording-filename-suffix=
ring-tone=music/ring_back
rtp-info-password=
silence-tone=music/silence
sm-port=0
use-default-route=false
user-data-limit=16000
