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G M

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Genesys Voice Portal and CTI Screen Pops
« on: January 01, 1970, 12:00:00 AM »
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For one of our IVR applications, we are using Genesys Voice Portal. When we transfer the call to an agent, we are unable to create a screen pop. The GVP is installed outside the switch.

Please help.
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Joe

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Genesys Voice Portal and CTI Screen Pops
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • Are you attaching data?
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