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Offline alexandercoachman

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Retrieve call from hold
« on: October 12, 2011, 03:08:45 PM »
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Does anybody know, how to retrieve a call from hold in Genesys Desktop?

If i click on the hold button, the client can see a video commercial, but where can i find the button to retrieve the original call? I dont find it in SIP Deployment guide or in the Genesys Desktop Deployment guide this function..

thanks guys!
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Offline fnunezsa

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Re: Retrieve call from hold
« Reply #1 on: October 12, 2011, 03:39:57 PM »
Just click again on the same button you clicked to put the call on hold. Hold and retrieve functions are perfomed by the same button in Genesys Agent Desktop
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Offline alexandercoachman

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Re: Retrieve call from hold
« Reply #2 on: October 12, 2011, 03:49:17 PM »
Than it plays the video file from the beginning...
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Offline cavagnaro

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Re: Retrieve call from hold
« Reply #3 on: October 12, 2011, 05:00:54 PM »
Check TServer logs to see why that behavior
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