Hello, I hope my question isn't too general. I am looking to find a computer-telephony solution to satisfy a customer's need. To keep it simple, here is the scenario:
1) an 800 number call is made from a cellular device.
2) the call is received by some (presumably) CTI-enabled device and an automated voice says something like "please wait while we look up your personal information".
3) The phone number corresponding to the cellular device is routed by a secure internet connection to a secure data center. A database on a system in that data center looks up information using the phone number provided.
3)
*If no information is found on the database corresponding to the phone number, this is relayed back to the CTI device (presumably) outside the secure data center, and an automated voice says something like "we're sorry, we could not find any personal information. Enjoy your day" (or whatever).
*If information IS found on the database corresponding to the phone number, two things happen; First, the user is notified by the CTI device outside the data center via an automated voice saying "thank you, we will be sending your information via text message shortly". Second, a text message with the information is constructed, routed back outside the secure data center to the CTI (or perhaps some other?) device and returned to the originating cellular device.
I am very familiar with the conventional system/web architecture/issues, but do not know what options are available address the wireless inbound and outbound requirements just described. Again, the assumption is that the (mandatory) secure data center does not allow any cellular communications, but only secure internet connections.
Any response is greatly appreciated. Thanks and enjoy your weekends!
