" /> [Voice Platform Solution 8.1] Alcatel OXE with GVP, SIP Server and URS - Genesys CTI User Forum

Author Topic: [Voice Platform Solution 8.1] Alcatel OXE with GVP, SIP Server and URS  (Read 10651 times)

Offline borkokrz

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Re: [Voice Platform Solution 8.1] Alcatel OXE with GVP, SIP Server and URS
« Reply #15 on: December 23, 2011, 10:53:14 AM »
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[quote]Do you know if CTI Connector is mandatory with Voice Treatment Port DNs ?[/quote]

No. It's only required when you are migrating from GVP 7.6 and want to have backward compability or in situation, when DNIS can't be provided to GVP. You shoud avoid this component - its's only available for Windows and doesn't have a HA.

Offline genecool

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Re: [Voice Platform Solution 8.1] Alcatel OXE with GVP, SIP Server and URS
« Reply #16 on: December 23, 2011, 12:30:06 PM »
... it works !

Finally, I have seen that I had and bad character in userdata-map-filter option string.

Thanks for your help.

Offline genecool

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Re: [Voice Platform Solution 8.1] Alcatel OXE with GVP, SIP Server and URS
« Reply #17 on: December 23, 2011, 12:42:06 PM »
After have sending the call to GVP via a Voice Treatment Port (IVR Block), do you know if call can return automatically to URS strategy ?