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Hugues

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Min instead of Seconds in CCPULSE Graphics
« on: January 01, 1970, 12:00:00 AM »
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In CCPULSE, when you want to monitor the oldest email/call in queue and present the information on a graphic. The Y axis is expressed in seconds. For an email, this is not really clear as some emails wait a lot of time before being routed to an assistant. Do you know how to modify this timescale ? Thanks for the feedback
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sairam

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Min instead of Seconds in CCPULSE Graphics
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • There is no functionality in CCPulse to change the format of time hh:mm or hh:mm:ss or mm:ss or ss etc.
    There is fetaure request raised with Genesys. I dont which release of CCPulse this functionality will be included.

    Hope this helps.
    Sai
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