We are having an issue with our connection between Genesys 8.1 and Avaya AES 4.2.1. The connection between these two drops and loses CTI and random times during the day. All of the network connections have been tested and throughput is good with no errors. The only possible issue I see is the T-Server is set to 1GB Full and the switchport is set to 1GB Full but the AES is set at 100 MB Full with auto off.
The heartbeat timer is set for every 40 seconds with a timeout of 20 seconds. Below is a snapshot of the Genesys Log when the connection drops.
@17:01:11.1613 [gctmi] AgentLogin [7670,id4496,sNRDY] EvAgentLogin ignored, already logged-in.
@17:01:11.8548 [tsgctm] Link [1,s0] restart timer expired. Opening link.
@17:01:11.8549 [tsgctm] Link [1,s0] start
(link_start) link [1] 'link-tcp' start
(tcp_start) connecting to 30.122.29.101:5678... contacted on socket [70]
@17:01:11.8550 [tsgctm] Link [1,s0] Changing state to 1
(tcp_connect_handler) 30.122.29.101:5678 is connected on socket [70]
@17:01:11.8554 [tsgctm] Link [1,s1] Rx UP_PACKET
@17:01:11.8554 [tsgctm] Link [1,s1] openSession
@17:01:11.8554 [tsgctm] Link [1,s1] Changing state to 2
@17:01:11.8554 [asai] Link [1,s2] (sysReqSessionOpen)
@17:01:11.8554 [asai] No CRVs allocated.
17:01:11.855 Trc 31000 Connection Request: Link[1], link number[1], protocol(1)
@17:01:11.8554 [31000] Connection Request: Link[1], link number[1], protocol(1)
TP_ConnectionRequest
Link number: 1
Protocol: 1
@17:01:11.8555 [>>] 01 00 00 02 01 01
@17:01:13.3322 [BSYNC] Trace: Received [16]:
message RequestSetCallInfo
AttributeConnID 02e802013b3b2202
AttributeUpdateRevision 66280
AttributeOriginalConnID 02e802013b3b2108
AttributeConsultType 3
@17:01:13.3322 HA: Backup call [02e802013b3b2202] is changed
@17:01:13.3322 [BSYNC] Trace: Received [16]:
message EventCallPartyState
AttributeConnID 02e802013b3b2202
AttributePartyID 42e802013b3bc6c4
AttributePartyUUID '000CL50HFSFHLD6T3PT1QH5AES002K14'
AttributeDN '2582'
@17:01:13.3323 HA: Backup party [42e802013b3bc6c4] is created, digits='2582', uuid='000CL50HFSFHLD6T3PT1QH5AES002K14'
@17:01:16.8726 [<<] 00 FF 00 00
TP_ErrorNotification
Cause: Server error
17:01:16.872 Std 31014 Error Notification: Link[1], reason [Server error]
@17:01:16.8726 [31014] Error Notification: Link[1], reason [Server error]
@17:01:16.8727 [tsgctm] Link [1,s2] stop
@17:01:16.8727 [tsgctm] LinkReg [1, act=0] clearAll
@17:01:16.8734 [tsgctm] Link [1,s2] Changing state to 0
(link_stop) link [1] 'link-tcp' stop
(tcp_stop) closed on [70]
