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Offline Filippe

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Customer leaves the session, Interaction leaves too !!(GAD)
« on: February 16, 2012, 02:34:06 PM »
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Hi There,

I have a question! ???
Is possible to Customer leaves the Chat session and the agent Interaction leaves the sesssion ("screen interaction disappears") too, at the same time??
I'm trying to find something at the codes of GAD but i can't !!

there is some option that do it for itself? or I need to customize it ??

Thanx
« Last Edit: February 16, 2012, 02:37:23 PM by filippe_macedo »
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Offline René

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Re: Customer leaves the session, Interaction leaves too !!(GAD)
« Reply #1 on: February 21, 2012, 08:50:32 AM »
Hi Filippe,

I'm not aware of any out-of-box GAD option supporting your request. However, it may be possible to customize GAD to close chat interaction when customer leaves the session.

R.
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Offline Filippe

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Re: Customer leaves the session, Interaction leaves too !!(GAD)
« Reply #2 on: February 24, 2012, 06:31:39 PM »
Thanks René!

And i can do it with developer guide?

Tanx
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Offline René

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Re: Customer leaves the session, Interaction leaves too !!(GAD)
« Reply #3 on: February 25, 2012, 02:54:09 PM »
Yes, it should be possible to implement it using supported customization.

R.
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