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Offline tech12

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Incorrect object state
« on: March 14, 2012, 03:45:28 PM »
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I have a single agent that when attempting to dial out on Line2 while on an outbound call gets the following error:

EventError
AttributeErrorMessage 'Incorrect object state'
AttributeErrorCode = 1161

I'm guessing the answer is very simple.. so any ideas?  ::)

TServer 7.6 A4400
« Last Edit: March 14, 2012, 03:47:49 PM by tech12 »
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Offline cavagnaro

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Re: Incorrect object state
« Reply #1 on: March 14, 2012, 05:29:55 PM »
Can you post whole snippet?
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Offline tech12

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Re: Incorrect object state
« Reply #2 on: March 14, 2012, 06:32:31 PM »
Yes. I'll pull the archive.

Do you want the full flow or just the error?
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Offline jbobinsk

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Re: Incorrect object state
« Reply #3 on: March 14, 2012, 07:47:18 PM »
There can be at least two causes:
1. You don't have formal second line so when you first hold the line - and then try to make second call - you receive error
2. You can have problem with category - you cannot make call if you are on outbound call.

But based on the scenario it's possible to come closer.
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Offline tech12

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Re: Incorrect object state
« Reply #4 on: March 14, 2012, 08:40:25 PM »
Thanks for your input. When this agent is on an inbound call, he is able to put the call on hold, and use line2 for consult/transfer/etc.

The problem happens only on outbound calls. So, based on above, this looks more like case #2.

Here is the log snipped (a bit cleaned up for internal requirements)

[code]11:26:13.388 Trc 04541 RequestMakeCall received from [57] (00002742 CTIToolbar XXXXX)
message RequestMakeCall
AttributeReferenceID 13
AttributeMakeCallType 1 (MakeCallDirectAgent)
AttributeOtherDN '91XXXXXXXXXX'
AttributeThisDN 'AgentDN'

@11:26:14.4876 [0] 7.6.003.03 distribute_event: message EventOffHook
AttributeEventSequenceNumber 00000000007515b0
AttributeTimeinuSecs 487617
AttributeTimeinSecs 1331738774 (11:26:14)
AttributeAgentID 'AgentID'
AttributeThisDN 'AgentDN'

@11:26:14.4892 [0] 7.6.003.03 distribute_response: message EventDialing
AttributeEventSequenceNumber 00000000007515b1
AttributeTimeinuSecs 489245
AttributeTimeinSecs 1331738774 (11:26:14)
AttributeReferenceID 13
AttributeOtherDN '91XXXXXXXXXX'
AttributeThisDN 'AgentDN'
AttributeExtensions [81] 00 03 00 00..
'GCTI_SUB_THIS_DN' 'AgentID'
'GCTI_BUSINESS_CALL' 1
'GCTI_GLOB_CID' bin: 95 B8 60 4F.. (len=8)
AttributeNetworkCallID 95b8604f1d2b0400
AttributeDNIS '91XXXXXXXXXX'
AttributeCallUUID '02BR5TJ0FCFBL4MI1A8468TAES01K1DE'
AttributeConnID 00b901fb4047877b
AttributeCallID 11037
AttributeCallType 3
AttributeCallState 0
AttributeThisTrunk 1304
AttributeThisDNRole 1
AttributeAgentID 'AgentID'
AttributeOtherDNRole 2

@11:26:14.4906 [0] 7.6.003.03 distribute_event: message EventNetworkReached
AttributeEventSequenceNumber 00000000007515b2
AttributeTimeinuSecs 490669
AttributeTimeinSecs 1331738774 (11:26:14)
AttributeThisDN 'AgentDN'
AttributeThisTrunk 1304
AttributeThisDNRole 1
AttributeExtensions [81] 00 03 01 00..
'GCTI_BUSINESS_CALL' 1
'GCTI_GLOB_CID' bin: 95 B8 60 4F.. (len=8)
'GCTI_SUB_THIS_DN' 'AgentID'
AttributeAgentID 'AgentID'
AttributeNetworkCallID 95b8604f1d2b0400
AttributeDNIS '91XXXXXXXXXX'
AttributeCallUUID '02BR5TJ0FCFBL4MI1A8468TAES01K1DE'
AttributeConnID 00b901fb4047877b
AttributeCallID 11037
AttributeCallType 3
AttributeCallState 0
AttributeOtherDNRole 2
AttributeOtherDN '91XXXXXXXXXX'

@11:26:24.0355 [0] 7.6.003.03 distribute_event: message EventEstablished
AttributeEventSequenceNumber 00000000007515d2
AttributeTimeinuSecs 35554
AttributeTimeinSecs 1331738784 (11:26:24)
AttributeThisDN 'AgentDN'
AttributeExtensions [81] 00 03 00 00..
'GCTI_SUB_THIS_DN' 'AgentID'
'GCTI_BUSINESS_CALL' 1
'GCTI_GLOB_CID' bin: 95 B8 60 4F.. (len=8)
AttributeNetworkCallID 95b8604f1d2b0400
AttributeDNIS '91XXXXXXXXXX'
AttributeCallUUID '02BR5TJ0FCFBL4MI1A8468TAES01K1DE'
AttributeConnID 00b901fb4047877b
AttributeCallID 11037
AttributeCallType 3
AttributeCallState 0
AttributeThisTrunk 1304
AttributeThisDNRole 1
AttributeAgentID 'AgentID'
AttributeOtherTrunk 262943
AttributeOtherDNRole 2
AttributeOtherDN '91XXXXXXXXXX'

message RequestHoldCall
AttributeReferenceID 14
AttributeConnID 00b901fb4047877b
AttributeThisDN 'AgentDN'

@11:27:26.7971 [0] 7.6.003.03 distribute_response: message EventHeld
AttributeEventSequenceNumber 00000000007516d7
AttributeTimeinuSecs 797140
AttributeTimeinSecs 1331738846 (11:27:26)
AttributeReferenceID 14
AttributeThisDN 'AgentDN'
AttributeExtensions [81] 00 03 00 00..
'GCTI_SUB_THIS_DN' 'AgentID'
'GCTI_BUSINESS_CALL' 1
'GCTI_GLOB_CID' bin: 95 B8 60 4F.. (len=8)
AttributeNetworkCallID 95b8604f1d2b0400
AttributeDNIS '91XXXXXXXXXX'
AttributeCallUUID '02BR5TJ0FCFBL4MI1A8468TAES01K1DE'
AttributeConnID 00b901fb4047877b
AttributeCallID 11037
AttributeCallType 3
AttributeCallState 0
AttributeThisTrunk 1304
AttributeThisDNRole 1
AttributeAgentID 'AgentID'
AttributeOtherTrunk 262943
AttributeOtherDNRole 2
AttributeOtherDN '91XXXXXXXXXX'

message RequestMakeCall
AttributeReferenceID 15
AttributeMakeCallType 1 (MakeCallDirectAgent)
AttributeOtherDN 'internalExt'
AttributeThisDN 'AgentDN'

11:28:03.006 Int 04543 Interaction message "RequestMakeCall" received from 57 ("CTIToolbar_ASC")
03/14/12@11:28:03.006 +++ RqHandler::RequestMakeCall +++
  got message from client <2742>
  device <AgentDN> is replaced by <AgentID>
  [AgentID/-]: check device for 'RequestMakeCall'
  *** Transaction Info:
    Type/Oper. : 5 - 10 <Request : MakeCall>
    hostRef    : 9823
    SubjDev[0] : AgentID (Private)
    LocalDev[0]: AgentID (Unknown)
    LocalDev[1]: internalExt (Unknown)
    *** PrivateList has 1 elements:
      PData : Service Options: 8
    userInfo  : 2742, 15
@11:28:03.007 DataToSwitch 47 bytes
0000-000f: a1 2d 02 03 00 98 23 02-01 0a 30 23 80 05 34 39 |.-....#...0#..49|
0010-001f: 39 35 37 62 07 80 05 33-32 34 35 30 7e 11 a1 0f |957b...internalExt~...|
0020-002e: 30 0d 06 06 2b 0c 89 36-83 77 03 03 06 10 00    |0...+..6.w..... |
invoke { -- SEQUENCE --
  invokeID 38947,
  operationValue 10,
  argument { -- SEQUENCE --
    callingDevice dialingNumber '3439393537'H  -- "AgentID" --,
    calledDirectoryNumber deviceIdentifier deviceIdentifier dialingNumber '3332343530'H  -- "internalExt" --,
    extensions { -- SEQUENCE --
      privateData { -- SEQUENCE/SET OF --
        privateData { -- SEQUENCE --
          manufacturer {1 3 12 1206 503},
          '1000'H  -- BIT STRING bitlen = 10 --
        }
      }
    }
  }
}
lnk> (link_write) link 1(link-tcp), 49 bytes
  H->S 49 bytes send, invoke id 38947 (x9823), 0[10] requests pending
03/14/12@11:28:03.007 --- RqHandler::RequestMakeCall ---
@11:28:03.009 DataFromSwitch 13 bytes
0000-000c: a3 0b 02 03 00 98 23 02-01 01 82 01 02          |......#......  |
03/14/12@11:28:03.009 RECEIVED: 13 bytes
aPDU-rose retError { -- SEQUENCE --
  invokeID 38947,
  errorValue 1,
  parameter stateErrors 2
}
+++ Err::<StateIncompatibility (InvalidObjectState)> +++
  *** Transaction Info:
    Type/Oper. : 3 - 514 <Error : <StateIncompatibility (InvalidObjectState)>>
    hostRef    : 9823
  [AgentID]: event received, for <RequestMakeCall:2742:15:2251978:1>
  Unsolicited error: req (RequestMakeCall) on <AgentID>
@11:28:03.0100 [0] 7.6.003.03 send_to_client: message EventError
(Incorrect object state)
AttributeEventSequenceNumber 000000000075176e
AttributeTimeinuSecs 10062
AttributeTimeinSecs 1331738883 (11:28:03)
AttributeExtensions [64] 00 02 01 00..
'GCTI_SOURCE_ERROR_TYPE' 2
'GCTI_SOURCE_ERROR_CODE' 2
AttributeErrorMessage 'Incorrect object state'
AttributeErrorCode 1161
AttributeUserEvent RequestMakeCall
AttributeClientID 10050
AttributeReferenceID 15
AttributeMakeCallType 1 (MakeCallDirectAgent)
AttributeOtherDN 'internalExt'
AttributeThisDN 'AgentDN'

[/code]

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Offline cavagnaro

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Re: Incorrect object state
« Reply #5 on: March 14, 2012, 09:45:10 PM »
What is supposed to 'internalExt'??
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Offline tech12

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Re: Incorrect object state
« Reply #6 on: March 14, 2012, 10:19:33 PM »
The agent is dialing an internal extension  (5 digit). For example 5555. In our case it is a routing point.
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Offline cavagnaro

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Re: Incorrect object state
« Reply #7 on: March 15, 2012, 03:29:37 AM »
Can you dial your RSI internally? I mean, you have created:

1. Hybrid loop on OXE
2. Allow local call on RSI configuration

Are these two true?
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Offline tech12

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Re: Incorrect object state
« Reply #8 on: March 15, 2012, 04:23:58 PM »
In our case, this is the only agent in the prod environment who is having this problem (regardless of the number he dials, RSI or not).

The RSI is working for everyone else. So I'm presuming there are no errors in RSI config..
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Offline cavagnaro

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Re: Incorrect object state
« Reply #9 on: March 15, 2012, 09:09:49 PM »
If only 1 agent then check his connection category maybe he is not allowed to call that range of numbers
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