Hi everybody !
I try to set up a busy treatment on GVP instead of the "classic" busy treatment on a PABX.
To do so, I use a routing strategy who will forward the call from a customer (on PABX side) to the SIP Server switch.
If the agent is ready to take the call, the second routing strategy (on SIP Server side) will forward the call to the agent, but here is my issue : the client phone rings indefinitely but the agent phone doesn't ring
I don't understand the "Invalid destination DN" error message in the URS & SIP Server logs (I'm a newbie in Genesys).
If someone have an idea about my issue, please just let me know
This is the TROUTE of the routing strategy from SIP Server to PABX T-Server : TRoute['230003','SwitchA4400_01',RouteTypeDefault,'']
230003 is the agent I try to call (he's ready and he exists
)
SwitchA4400_01 is the name of the T-Server on PABX side.
This is the SIP Server log EventError :
received from 68748(SIP_Server)e388486-o7rdvl9:13010(fd=) message EventError
(Invalid Destination DN)
AttributeExtensions [110] 00 04 00 00..
'InfoToSendInInvite' 'INVITE from SIP Server'
'DEFAULT#' '6633'
'CUSTOMER_ID' 'Resources'
'SWITCH' 'SIP_Switch'
AttributeErrorCode 415
AttributeErrorMessage 'Invalid Destination DN'
AttributeReason [14] 00 01 01 00..
'RTR' 127
AttributeRouteType 1 (RouteTypeDefault)
AttributeLocation 'SwitchA4400_01'
AttributeThisDN '610002'
AttributeOtherDN '210021'
AttributeConnID 00660206c6ea000d
AttributeClientID 1
AttributeReferenceID 2428
AttributeTimeinSecs 1332934179 (13:29:39)
AttributeTimeinuSecs 765000
AttributeEventSequenceNumber 00000000000000a0
13:29:40.238_T_E_ [14:0c] EventError is received for tserver SIP_Server[SIP_Switch] - Invalid Destination DN
13:29:40.238_A_E_00660206c6ea000d [14:32] <-----------ERROR
_T_W_00660206c6ea000d [0E:0f] emergency: go to error handling on this error
13:29:40.238_I_I_00660206c6ea000d [09:05] >>>>>>>>>>>>resume interpretator(0)
_I_E_00660206c6ea000d [09:05] error in strategy: 0013 Remote error
13:29:40.238 Int 20003 interaction 00660206c6ea000d is routed to default
Thanks a lot for helping me, if you have some questions just ask me.
Regards.
