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Author Topic: Can I not put agent on "Not Ready" on RONA internal calls?  (Read 8705 times)

Offline Genesys123

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Can I not put agent on "Not Ready" on RONA internal calls?
« on: June 12, 2012, 08:10:36 AM »
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Hi,

I have some doubts on RONA(RING ON NO ANSWER)..

My scenario is , all strategy loaded on my SIP server and trying to target an agent who logged in to T-server (AVAYA).

I have created a strategy for RONA using pre -defined macro 9RedirectCallMakeNotReady) and loaded in to DN Annex tab with event_arrive option.

when ever call comes it is executing the RONA strategy which I loaded on DN and sending 2 request  RequestAgentNotReady and RequestRedirectCall to T-server but it is not working properly.

Can any one have a answer?

Thanks in advance.

-Thenraj
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Offline cavagnaro

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #1 on: June 12, 2012, 05:36:52 PM »
I have those configured on TServer (no-answer action > agent-no-answer-action) and it works fine.
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Offline Genesys123

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #2 on: June 13, 2012, 01:58:27 AM »
Hi,

I have configured agent-no-answer-action into notready and agent-no-answer-overflow to "our RP" and agent-no-answer-timeout to 9 sec. but still it is not working.:-(

is it anything need from IRD routing.
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Offline cavagnaro

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #3 on: June 13, 2012, 03:52:09 AM »
Not at all...now you mention for internal calls...like extension to extension? If so, try setting internal-bsns-calls = true so SIP Server consider internal calls as Business Calls and apply the treatment
« Last Edit: June 13, 2012, 03:54:42 AM by cavagnaro »
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Offline Genesys123

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #4 on: June 13, 2012, 05:32:58 AM »
Hi,

I am using below Macro in my IRD.

SendRequest[RequestAgentNotReady, Cat['thisdn:', Dest[], '|22:', queue,
'|18:',7]]
SendRequest[RequestRedirectCall, Cat['thisdn:', Dest[], '|connid:', ConnID[],
'|otherdn:', routing_point]]

Logs:

equest to 65200(Alcatel_A4400_TServer) message RequestAgentNotReady
AttributeDNIS '1'
AttributeThisQueue ''
AttributeReferenceID 2246
AttributeThisDN '3002'
..sent to CPSCB04:7088(fd=576)
request to 65200(Alcatel_A4400_TServer) message RequestRedirectCall
AttributeReferenceID 2247
AttributeConnID 0070020d1a634044
AttributeOtherDN '4103'
AttributeThisDN '3002'
..sent to CPSCB04:7088(fd=576)
    _I_I_0070020d1a634044 [09:04] OP_XCALL_NO_RESULT: function Exit returns INTERP_STOP(0), go to stop handling
    _I_I_0070020d1a634044 [01:0a] <<<<<<<<<<<<stop interpretator
13:24:01.593_I_I_0070020d1a634044 [01:08] call (129-02c6cab0) deleting truly
received from 65200(Alcatel_A4400_TServer)CPSCB04:7088(fd=) message EventError
(Incorrect object state)
AttributeClientID 35
AttributeThisDN '3002'
AttributeReferenceID 2246
AttributeThisQueue ''
AttributeDNIS '1'
AttributeErrorMessage 'CSTA error: stateErrors : invalidObjectState'
AttributeErrorCode 1161
AttributeExtensions [64] 00 02 01 00..
'GCTI_SOURCE_ERROR_TYPE' 2
'GCTI_SOURCE_ERROR_CODE' 2
AttributeTimeinSecs 1339565214 (13:26:54)
AttributeTimeinuSecs 96000
AttributeEventSequenceNumber 000000000000254d
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Offline cavagnaro

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #5 on: June 13, 2012, 02:08:11 PM »
Macro...well I have no idea there...funny how you mix many things here...on the first post you say you have an Avaya PBX and a SIP Server and now you post a log from an Alcatel OXE PBX...
So each scenario you present is quite different and each PBX has its unique characteristics and restrictions...
Please be consistent with the info you provide, otherwise we are going in missing target
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Offline Genesys123

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #6 on: June 14, 2012, 06:47:37 AM »
Hi,

Sorry for the confusion.

I am using Alcatel PBX.

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Offline cavagnaro

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #7 on: June 14, 2012, 03:54:51 PM »
Can you post the whole log since the call arrives to the extension?
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Offline Genesys123

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #8 on: June 15, 2012, 02:04:52 AM »
received from 65200(Alcatel_A4400_TServer)CPSCB04:7088(fd=) message EventRinging
AttributeOtherDN '7000'
AttributeOtherDNRole 1
AttributeOtherTrunk 263565
AttributeNetworkCallID 059bcf4fa8000100
AttributeCallState 0
AttributeCallType 2
AttributePropagatedCallType 1
AttributeConnID 0070020c83e4c101
AttributeCallUUID '8JJ938SRML5EB5JK8KKBTP7I6S00000A'
AttributeUserData [583] 00 16 00 00..
'RVQID' '5CHNQMNICH32VB3EIJUBDRMB0K000001'
'RVQDBID' '400'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:General > 0'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '110008'
'RTargetPlaceSelected' 'HK_3001'
'RTenant' 'Resources'
'RStrategyName' 'Simple Test'
'RStrategyDBID' '104'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' '?:General > 0'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'PegAG?:General > 0' 1
AttributeDNIS '4105'
AttributeANI '7000'
AttributeFirstTransferHomeLocation 'HK_GDC_SIPServer_p@SW_APGCHKMEG1_SIPSwitch'
AttributeFirstTransferConnID 0070020c83e4c101
AttributeFirstTransferOrigDN '5004'
AttributeLastTransferHomeLocation 'HK_GDC_SIPServer_p@SW_APGCHKMEG1_SIPSwitch'
AttributeLastTransferConnID 0070020c83e4c101
AttributeLastTransferOrigDN '5004'
AttributeNetworkDestDN 'SW_APGCNHKHKG1::3001'
AttributeNetworkPartyRole 2
AttributeThisDN '3001'
AttributeAgentID '10000003'
AttributeThisDNRole 2
AttributeThisQueue '4105'
AttributeCallID 168
AttributeThisTrunk 450
AttributeExtensions [437] 00 0f 00 00..
'CallerID' '=>4105 *'
'GCTI_SUPERVISED_TRANSFER' 0
'GCTI_WAITING_TIME' 0
'GCTI_GLOBAL_WAITING_TIME' 0
'GCTI_AGENT_GROUP' '5500'
'GCTI_GLOB_CID' bin: 05 9b cf 4f.. (len=8)
'GCTI_NAT_INDICATIONTYPE' 'Public:Unknown'
'GCTI_NAT_INDICATION' '7000'
'GCTI_NETWORK_TIMESLOT' 22
'GCTI_OTHER_DEVICE_NAME' '=>4105 *'
'GCTI_LAST_REDIRECTION_DEVICE' '4105'
'BusinessCall' 0
'GCTI_BUSINESS_CALL' 0
'GCTI_SUB_THIS_DN' '10000003'
'PBXTimeStampS' 1339005701
AttributeTimeinSecs 1338976508 (17:55:08)
AttributeTimeinuSecs 53000
AttributeEventSequenceNumber 000000000000012b
17:52:09.078_T_I_0000000000000000 [14:0c] EventRinging is received for tserver Alcatel_A4400_TServer[SW_APGCNHKHKG1] (this dn=3001)
    _T_I_0070020c83e4c101 [01:11] connid 0070020c83e4c101 is bound to the call 4-0156fa68
17:52:09.078_I_I_0070020c83e4c101 [01:01] call (4-0156fa68) for Resources created (del 2)
    _T_I_0070020c83e4c101 [14:09] add DN Alcatel_A4400_TServer 3001 <3001@SW_APGCNHKHKG1> (IVR 60 0070020c83e4c101) to the call 4-0156fa68 truly:22
    _T_I_0070020c83e4c101 [14:08] check delayed proc
    _I_I_0070020c83e4c101 [14:33] strategy: *0x65*RONA (2386039199) is attached to the call
17:52:09.078 Int 20001 interaction 0070020c83e4c101 is started
    _I_I_0070020c83e4c101 [01:14] current call classification: media=voice(100), service=default(200), segment=default(300)
17:52:09.078_I_I_0070020c83e4c101 [09:06] >>>>>>>>>>>>start interpretator()
    _I_I_0070020c83e4c101 [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
    _I_I_0070020c83e4c101 [07:46] no error mode for this call
    _I_I_0070020c83e4c101 [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
    _I_I_0070020c83e4c101 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: ""
    _I_I_0070020c83e4c101 [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING: ""
    _I_I_0070020c83e4c101 [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING: ""
    _I_I_0070020c83e4c101 [09:04] ASSIGN: var_VQ(LOCAL) <- STRING: ""
17:52:09.078_I_I_0070020c83e4c101 [09:04] <<<<<<<<<<<<suspend interpretator(WAIT_EVENT), func:SuspendForEvent timers:00010
17:52:09.078_M_I_ [10:17] STATOBJECT(02cad210 1 2) tenant Resources name=110008@HK_GDC_StatServer_Reporting.A: CHANGE OF STATE (WaitForNextCall->CallRinging)
    _M_I_ [10:37] statistic ATT for MEDIA voice (type=0), time=1338976508: busy 0=0+0
17:52:09.078_M_I_ [10:17] STATOBJECT(02cad210 1 2) tenant Resources name=110008@HK_GDC_StatServer_Reporting.A: voice media status: 1 1 0
    _M_I_ [10:17] -ready DN 3001 @ SW_APGCNHKHKG1 (type 1 CallRinging time=1338976508) for agent 110008, place HK_3001, WaitForNextCall time=1338976508
    _M_I_ [10:17] STATOBJECT(02cad210 1 2) tenant=Resources name=110008@HK_GDC_StatServer_Reporting.A: 0(1) ready DNs reported, dT=0
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6089'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976329 (17:52:09)
AttributeTimeinuSecs 140000
AttributeEventSequenceNumber 0000000000040c06
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6010'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976329 (17:52:09)
AttributeTimeinuSecs 140000
AttributeEventSequenceNumber 0000000000040c07
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6702'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976329 (17:52:09)
AttributeTimeinuSecs 140000
AttributeEventSequenceNumber 0000000000040c08
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6011'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976329 (17:52:09)
AttributeTimeinuSecs 140000
AttributeEventSequenceNumber 0000000000040c09
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6012'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976329 (17:52:09)
AttributeTimeinuSecs 140000
AttributeEventSequenceNumber 0000000000040c0a
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6013'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976329 (17:52:09)
AttributeTimeinuSecs 140000
AttributeEventSequenceNumber 0000000000040c0b
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6015'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976329 (17:52:09)
AttributeTimeinuSecs 140000
AttributeEventSequenceNumber 0000000000040c0c
17:52:10.015_M_I_ [10:1d] PULSE (calls: 1(1)=1+2-2, targets=0, time=1338976330, mem=0,12132,509,206,175,1)
17:52:10.015_M_I_ [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(1 1/1024)
17:52:12.015_M_I_ [10:1d] PULSE (calls: 1(1)=1+0-0, targets=0, time=1338976332, mem=0,12132,509,206,174,1)
17:52:12.015_M_I_ [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(1 1/1024)
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6016'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 640000
AttributeEventSequenceNumber 0000000000040c0d
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6017'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 640000
AttributeEventSequenceNumber 0000000000040c0e
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6018'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 640000
AttributeEventSequenceNumber 0000000000040c0f
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6019'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 640000
AttributeEventSequenceNumber 0000000000040c10
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6080'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 640000
AttributeEventSequenceNumber 0000000000040c11
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6088'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 640000
AttributeEventSequenceNumber 0000000000040c12
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6021'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 640000
AttributeEventSequenceNumber 0000000000040c13
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6022'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 640000
AttributeEventSequenceNumber 0000000000040c14
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6023'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 640000
AttributeEventSequenceNumber 0000000000040c15
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6024'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 656000
AttributeEventSequenceNumber 0000000000040c16
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6002'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 656000
AttributeEventSequenceNumber 0000000000040c17
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6025'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 656000
AttributeEventSequenceNumber 0000000000040c18
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6026'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 656000
AttributeEventSequenceNumber 0000000000040c19
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6027'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 656000
AttributeEventSequenceNumber 0000000000040c1a
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6013'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976332 (17:52:12)
AttributeTimeinuSecs 656000
AttributeEventSequenceNumber 0000000000040c1b
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6028'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 156000
AttributeEventSequenceNumber 0000000000040c1c
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6029'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 156000
AttributeEventSequenceNumber 0000000000040c1d
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6030'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 156000
AttributeEventSequenceNumber 0000000000040c1e
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6031'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 156000
AttributeEventSequenceNumber 0000000000040c1f
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6032'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 171000
AttributeEventSequenceNumber 0000000000040c20
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6033'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 171000
AttributeEventSequenceNumber 0000000000040c21
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6034'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 171000
AttributeEventSequenceNumber 0000000000040c22
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6003'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 171000
AttributeEventSequenceNumber 0000000000040c23
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6035'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 171000
AttributeEventSequenceNumber 0000000000040c24
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6036'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 171000
AttributeEventSequenceNumber 0000000000040c25
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6037'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 171000
AttributeEventSequenceNumber 0000000000040c26
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6038'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 171000
AttributeEventSequenceNumber 0000000000040c27
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6039'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 171000
AttributeEventSequenceNumber 0000000000040c28
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6040'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976333 (17:52:13)
AttributeTimeinuSecs 171000
AttributeEventSequenceNumber 0000000000040c29
17:52:14.000_M_I_ [10:1d] PULSE (calls: 1(1)=1+0-0, targets=0, time=1338976334, mem=0,12132,509,206,174,1)
17:52:14.000_M_I_ [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(1 1/1024)
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6089'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976334 (17:52:14)
AttributeTimeinuSecs 140000
AttributeEventSequenceNumber 0000000000040c2a
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6010'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976334 (17:52:14)
AttributeTimeinuSecs 140000
AttributeEventSequenceNumber 0000000000040c2b
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6702'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976334 (17:52:14)
AttributeTimeinuSecs 156000
AttributeEventSequenceNumber 0000000000040c2c
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6011'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976334 (17:52:14)
AttributeTimeinuSecs 156000
AttributeEventSequenceNumber 0000000000040c2d
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6012'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976334 (17:52:14)
AttributeTimeinuSecs 156000
AttributeEventSequenceNumber 0000000000040c2e
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6014'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976334 (17:52:14)
AttributeTimeinuSecs 156000
AttributeEventSequenceNumber 0000000000040c2f
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6015'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976334 (17:52:14)
AttributeTimeinuSecs 156000
AttributeEventSequenceNumber 0000000000040c30
17:52:16.015_M_I_ [10:1d] PULSE (calls: 1(1)=1+0-0, targets=0, time=1338976336, mem=0,12132,509,206,174,1)
17:52:16.015_M_I_ [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(1 1/1024)
17:52:16.093_I_W_0070020c83e4c101 [07:3a] event waiting time is over
17:52:16.093_I_I_0070020c83e4c101 [09:05] >>>>>>>>>>>>resume interpretator(0), func:SuspendForEvent
    _I_I_0070020c83e4c101 [09:04] ASSIGN: x(LOCAL) <- STRING: "return:timeout"
request to 65200(Alcatel_A4400_TServer) message RequestAgentNotReady
AttributeAgentWorkMode 6 (WalkAway)
AttributeThisQueue ''
AttributeReferenceID 160
AttributeThisDN '3001'
..sent to CPSCB04:7088(fd=576)
request to 65200(Alcatel_A4400_TServer) message RequestRedirectCall
AttributeReferenceID 161
AttributeConnID 0070020c83e4c101
AttributeOtherDN '4103'
AttributeThisDN '3001'
..sent to CPSCB04:7088(fd=576)
    _I_I_0070020c83e4c101 [09:04] OP_XCALL_NO_RESULT: function Exit returns INTERP_STOP(0), go to stop handling
    _I_I_0070020c83e4c101 [01:0a] <<<<<<<<<<<<stop interpretator
17:52:16.093_I_I_0070020c83e4c101 [01:08] call (4-0156fa68) deleting truly
received from 65200(Alcatel_A4400_TServer)CPSCB04:7088(fd=) message EventError
(Incorrect object state)
AttributeClientID 7
AttributeThisDN '3001'
AttributeReferenceID 160
AttributeThisQueue ''
AttributeAgentWorkMode 6 (WalkAway)
AttributeErrorMessage 'CSTA error: stateErrors : invalidObjectState'
AttributeErrorCode 1161
AttributeExtensions [64] 00 02 01 00..
'GCTI_SOURCE_ERROR_TYPE' 2
'GCTI_SOURCE_ERROR_CODE' 2
AttributeTimeinSecs 1338976515 (17:55:15)
AttributeTimeinuSecs 60000
AttributeEventSequenceNumber 000000000000012d
17:52:16.093_T_E_ [14:0c] EventError is received for tserver Alcatel_A4400_TServer[SW_APGCNHKHKG1] - CSTA error: stateErrors : invalidObjectState
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventEstablished
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 261
AttributeConnID 0070020c83e4c101
AttributeCallUUID 'D0IFJHTFCL3D3F98BMSTAGCRVC000085'
AttributeUserData [583] 00 16 00 00..
'RVQID' '5CHNQMNICH32VB3EIJUBDRMB0K000001'
'RVQDBID' '400'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '?:General > 0'
'RTargetObjSelDBID' ''
'RTargetAgentSelected' '110008'
'RTargetPlaceSelected' 'HK_3001'
'RTenant' 'Resources'
'RStrategyName' 'Simple Test'
'RStrategyDBID' '104'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' '?:General > 0'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'PegAG?:General > 0' 1
AttributeDNIS '5004'
AttributeNetworkDestDN 'SW_APGCNHKHKG1::3001'
AttributeThisDN '7000'
AttributeThisDNRole 1
AttributeOtherDN '4105'
AttributeOtherDNRole 2
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 0
AttributeTimeinSecs 1338976336 (17:52:16)
AttributeTimeinuSecs 359000
AttributeEventSequenceNumber 0000000000040c32
17:52:16.359_T_I_0000000000000000 [14:0c] EventEstablished is received for tserver HK_GDC_SIPServer_p[SW_APGCHKMEG1_SIPSwitch] (this dn=7000)
    _T_I_0070020c83e4c101 [01:11] connid 0070020c83e4c101 is bound to the call 5-0156fa68
17:52:16.359_I_I_0070020c83e4c101 [01:01] call (5-0156fa68) for Resources created (del 0)
    _T_I_0070020c83e4c101 [14:09] add DN HK_GDC_SIPServer_p 7000 <7000@SW_APGCHKMEG1_SIPSwitch> (IVR 64 0070020c83e4c101) to the call 5-0156fa68 truly:22
    _T_I_0070020c83e4c101 [14:08] check delayed proc
received from 65200(Alcatel_A4400_TServer)CPSCB04:7088(fd=) message EventOffHook
AttributeThisDN '3001'
AttributeAgentID '10000003'
AttributeTimeinSecs 1338976515 (17:55:15)
AttributeTimeinuSecs 508000
AttributeEventSequenceNumber 000000000000012e
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6016'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976337 (17:52:17)
AttributeTimeinuSecs 656000
AttributeEventSequenceNumber 0000000000040c33
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6017'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976337 (17:52:17)
AttributeTimeinuSecs 656000
AttributeEventSequenceNumber 0000000000040c34
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6018'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976337 (17:52:17)
AttributeTimeinuSecs 656000
AttributeEventSequenceNumber 0000000000040c35
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6019'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976337 (17:52:17)
AttributeTimeinuSecs 656000
AttributeEventSequenceNumber 0000000000040c36
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6080'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
AttributeTimeinSecs 1338976337 (17:52:17)
AttributeTimeinuSecs 656000
AttributeEventSequenceNumber 0000000000040c37
received from 65201(HK_GDC_SIPServer_p)CPSCB02:7020(fd=) message EventResourceInfo
AttributeThisDN '6088'
AttributeExtensions [46] 00 02 01 00..
'available-ports' 50
'total-ports' 50
Logged

Offline kubikle

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #9 on: June 15, 2012, 05:23:40 PM »
Sorry, but may be TServer logs are also available - as it looks like nothing wrong on URS side.
Tserver reaction on requests need to be checked (it might be even as simple as race conditions)

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Offline Genesys123

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #10 on: June 18, 2012, 05:12:14 AM »
Hi,

I am not able to paste full log...shall I email you?
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Offline cavagnaro

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #11 on: June 18, 2012, 05:16:33 AM »
I don't think it is possible to put an extension on NotReady while ringing for OXE
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Offline René

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #12 on: June 18, 2012, 11:37:58 AM »
Genesys123,

Is there any specific reason why you don't want to use built-in No-Answer Supervision feature of T-Server for Alcatel OXE (A4400)?

R.
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Offline kubikle

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Re: Can I not put agent on "Not Ready" on RONA internal calls?
« Reply #13 on: June 19, 2012, 04:59:11 AM »
If such reasons really exist you then based on Cavagnaro cpmment you can try to edit macro to make redirect request first and after small Delay[...] make notready request.
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