Log of called numbers

[rogierbosch]

Hi Guys,

Here is 'the funny guy' again.

Possible stupid question but is there a log available of called numbers from a specific agent? The agents aren't using GAD or any kind of softphone.

We have: OXE, Visual CC (the pre gce edition)

[cavagnaro]

Well from OXE if you have Omnivista you can run a report for it (probably will have to ask to build it)
From Genesys side, not by default and less if they don't use any CTI