" /> Remote Supervision - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Remote Supervision  (Read 1857 times)

Offline spend

  • Newbie
  • *
  • Posts: 9
  • Karma: 0
Remote Supervision
« on: July 25, 2012, 12:41:05 AM »
Advertisement
Hello,

I have copied the strategy sample for remote supervision on page 130 of the 8.0 SIP Server deployment guide.

Things seem to work, I get a EventMonitoringNextCall, but my call never comes off the gcti::park dn.  I just hear the music i have specified until I hang up, at which point I get the EventMonitoringCancelled message.

Any hints?

Thanks!
Logged

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: Remote Supervision
« Reply #1 on: July 25, 2012, 08:58:45 PM »
Hi,

Can you post here log, version and configuration options of used SIP Server?

R.
Logged
Pages: [1]   Go Up
« previous next »