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Offline d_days

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Not Able to Open IRD Strategy - Error
« on: August 13, 2012, 09:15:13 AM »
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when trying to open an IRD strategy, IRD throws an error like "File <Strategy name>.rbn not accessible" another error also pops up stating that "cannot open database"

I am able to open these strategy in Domain 1(one domain) and when i am trying to open these strategy is Domain 2(another domain) i am getting these errors.

Please help out.
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Offline Kubig

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Re: Not Able to Open IRD Strategy - Error
« Reply #1 on: August 13, 2012, 12:30:38 PM »
Most likely this is a problem at the network level. Check network communication via wireshark(or other). It is not a problem with Genesys enviroment
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Offline d_days

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Re: Not Able to Open IRD Strategy - Error
« Reply #2 on: August 13, 2012, 05:38:37 PM »
not sure what kinda network issue i am looking at.. can u be a bit more specific please.
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Offline cavagnaro

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Re: Not Able to Open IRD Strategy - Error
« Reply #3 on: August 13, 2012, 08:41:43 PM »
Apply some logic.
Your strategies are stored on a DB, your PC can't get connection to that DB by some reason.
No logs to check. As stated verify your network and PC settings
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