Gplus - Invoke 2 device commands from one command in DEF file

[W3ReWolF]

Hi All,

Is it possible to invoke 2 device commands (e.g. 'InteractionDone' & 'Ready') from one command in DEF configuration file?
The requirement is to change the agent's state from 'NotReady' to 'Ready' upon the invocation of the 'Interaction Done' button.

Thank you in advance! 

[cavagnaro]

I guess so...would be the same that has been done many times on GAD previously. Your Siebel guys will only have to call to the desired functions from their software.

[W3ReWolF]

Well, it is not that simple..

I tried to edit the Command Group and invoke first 'InteractionDone' command and then 'Ready'. It seems to work ok, but both buttons remain active which is not acceptable. This is due to the reason that the driver sends to Siebel which commands will be available in every state. So, if 'Ready' button must be available according to the driver, since 'Ready' command is also linked to 'Interaction Done' button, both 'Ready' and 'Interaction Done' buttons remain active.
Is there some workaround for this?

Another approach could be possibly to find some compatible event issued just after the invocation of 'Interaction Done' command in order to trigger from there the 'Ready' command.

Any ideas?

Thanks!