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Author Topic: PBX-ACD-CTI-Genesys  (Read 2959 times)

Offline Prasad Bhat

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PBX-ACD-CTI-Genesys
« on: August 27, 2012, 06:24:26 AM »
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Team,

Can somebody plaese explain what is the difference between a 1) PBX and ACD 2) ACD & CTI.

Thank You
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Offline Adam G.

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Re: PBX-ACD-CTI-Genesys
« Reply #1 on: August 27, 2012, 07:09:49 AM »
I suggest you use google to get this information. If you are asking this question I think you're out of your depth already.
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Offline Adam G.

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Re: PBX-ACD-CTI-Genesys
« Reply #2 on: August 28, 2012, 11:23:29 AM »
As you asked the same question on the other Forum:

http://en.wikipedia.org/wiki/Pbx#Private_branch_exchange
http://en.wikipedia.org/wiki/Automatic_call_distributor
http://en.wikipedia.org/wiki/Computer_telephony_integration
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