Hi All,
Good day...!
Am facing problem in IWS Supervisor monitoring & coaching. I have configured the agent extension with below options as per sip server deployment documents. Also i have added the supervisor id('prems') into the agentgroup as supervisor in cme. We are using media server(MCP) & enabled local recording. And "conference" is exists in the list of service-types in your MCPGroup config.
MonitorMode = normal
MonitorScope = agent
transfer-complete-by-refer=false
refer-enabled=false
When i start monitor the calls from the supervisor id('prems') then agent1(agent1 is logged on 3802) & customer call is disconnecting. In the Tserver logs, it showing " Step 0 - SipTransactionConferenceParty(568348) aborted because of '1pcc service release". We couldn't find any clue from this error. Anyone please help me to close this issue.
11:42:33.164 SIPCONN(Annc): HandleSipDialogEvent(TERMINATING_SEND_BYE_RES) - filtered
11:42:33.164: SIPTR(568348): aborted
[color=blue][b]11:42:33.164: SIPTR(568347): Step 0 - SipTransactionConferenceParty(568348) aborted because of '1pcc service release[/b][/color]
'
11:42:33.164: SIPTR(568347): aborted
11:42:33.164: SIPCM: transaction SipScenario aborted because of 1pcc service release
11:42:33.164 SIPCONN(Annc): CONNCHECK: dialog=9
11:42:33.164 SIPCONN(Annc): CONNCHECK: dialog=9
[color=blue][b]11:42:33.164: invalid mcu channel detached from party '3802'[/b][/color]
11:42:33.164 SIPCONN(3802): ClrMediaPeer
11:42:33.164 SIPCONN(Annc): ClrMediaPeer
11:42:33.164 SIPPARTY(3802): -mcu
11:42:33.164 SIPCONN(Annc): set monitor 00000000059a0800, 0000000000000000
11:42:33.164 SIPCONN(Annc): state e:1,p:3,s:0,c:0,rc:0,m:0
11:42:33.164: SipDialog: ClearCall(phone=0,state=9)
11:42:33.164: SipDialog::Terminate(state=9,reason=0)
11:42:33.164: SipDialog: set monitor 0000000000000000
11:42:33.164 SIPCONN(Annc): DetachMediaPeer
Regards
Ramesh
