reply Email prob with GAD

[L3ARBI]

Hi,

i have a prob when i recieve email , in GAD.

in GAD interface i can see the information of email (@ source , @ destination; subject ,...), the prob is when i click reply botton to answer email, i can found @ email where i can send it (@destination ,  ) it empty.

in the Gd log i hace this message :

TP-processor99  Warn  GD.Interaction  ReplyEMailIn problem the from address field,it is not ser : replyall : false

Tnx

[Kubig]

Have you configured properly BA (Business Attributes) with E-mail address,which are used for filling the from address in outbound email for example.

[L3ARBI]

HI ,

tnx for your reply , in business attribut  there is just  Email address used by client to send a email ,

but before 2 days , there is any prob.


i think it is not possible to create  Atribute for each email recived from externe.

normaly process it , i receive email , i can read email in the GAD , i click reply , in the case "To : @xxx.com" i can see destination email .


bur the prob the cas is empty.

tnx

[cavagnaro]

I think you are trying to say that the customer email get lost?
Can you post an screenshot of GAD before and after replying please?
Also IXS logs would be good

[L3ARBI]

Hi,

it's what you describe,  Custmor email was lost. after replying.

NB: when agent recive email in the Gad , i can see custmor email.

[cavagnaro]

Logs....logs!!! LOGS!!!