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Author Topic: Send chat interactions when agent is on Not ready state  (Read 2125 times)

Offline Silent

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Send chat interactions when agent is on Not ready state
« on: January 21, 2013, 08:06:27 PM »
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Hi All,

Is it possible to send chat to an agent when he is on not ready state? if yes, how we can do that.
I tried creating custom stats in IRD. However its still not working.
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Offline cavagnaro

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Re: Send chat interactions when agent is on Not ready state
« Reply #1 on: January 21, 2013, 08:43:39 PM »
You can put an agent on NotReady by media, so he can be NotReady on Voice and then Ready on chat. Not exactly what you asked but the way should be done.
However, why would you send an interaction to an agent who is NotReady and therefore not on his work place? Why send a customer to the limbo and never be attended?
By last, search the forum as this question has been discussed and answered many times before
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