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Offline edobellamy

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Skill expression syntax
« on: January 31, 2013, 05:29:20 PM »
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Does anybody has a document with the syntax for lowl-evel skill expression?
Unable to find anything at Genesys support ???
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Offline cavagnaro

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Re: Skill expression syntax
« Reply #1 on: January 31, 2013, 05:39:11 PM »
low level? For example...???
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Offline edobellamy

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Re: Skill expression syntax
« Reply #2 on: January 31, 2013, 05:40:46 PM »
?vag_INBOUNDVOICE:FR >=3 & SERVICE >=9@stat_server_urs_voice.GA
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Offline edobellamy

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Re: Skill expression syntax
« Reply #3 on: January 31, 2013, 06:28:20 PM »
Actually what I'm try to do is to route randomly to ready agents in a group. Do you know what happens if we leave the statistic blank of the select object?  Is it equivalent to StatSelectAny?
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Offline edobellamy

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Re: Skill expression syntax
« Reply #4 on: February 01, 2013, 10:39:04 AM »
Voila, format for skill expressions

?:<skillExpression>@<name_of_StatSersver>.GA
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