Config clients(CME, IRD,IWS) gets hang suddenly & start working after reboot

[Sundar]

Hi,

We have installed primary & secondary config server 8.1.200.17. The clients of config servers like CME, IWS, IRD, CCPulse gets hang suddenly. If i reboot the configdb server & config server, then its started working for some time.

When i check the config server logs, i found "Total number of clients:" is continuously increasing. Once it reach around 4200, then config clients are stop working.

I have configured ADDP connection to message server & siptservers.

[b]Also i found following error in the config server logs.[/b]

10:58:38.217 Trc 04542 Message MSGCFG_SERVERPROTOCOL sent to 3704 ( '')

  MSGCFG_SERVERPROTOCOL
  attr: SATRCFG_PROTOCOL            value:  "CfgProtocol 5.1.3.78" 
  attr: IATRCFG_REQUESTID          value:  15954

10:58:38.232 Trc 04541 Message MSGCFG_CLIENTREGISTER received from 3704 ( '')

  MSGCFG_CLIENTREGISTER
  attr: SATRCFG_PROTOCOLEX          value:  "CfgProtocol 5.1.3.78" 
  attr: SATRCFG_PROTOCOL            value:  "CfgProtocol 5.1.3.54" 
  attr: SATRCFG_USERPASS            value:  "******"
  attr: SATRCFG_USERNAME            value:  "" 
  attr: SATRCFG_APPPASS            value:  "" 
  attr: SATRCFG_APPNAME            value:  "confserv" 
  attr: IATRCFG_APPTYPE            value:  21 [ConfigurationServer]
  attr: IATRCFG_REQUESTID          value:  15955

10:58:38.232 Std 23500 Configuration Server Error : Error  [CFGAppSecurityViolation], object [CfgApplication], property [DBID] Description Application name is prohibited to login
10:58:38.232 Trc 04542 Message MSGCFG_ERROR sent to 3704 ( '')

  MSGCFG_ERROR
  attr: IATRCFG_ERRORCODE          value:  2230535
  attr: SATRCFG_DESCRIPTION        value:  "Application name is prohibited to login" 
  attr: IATRCFG_REQUESTID          value:  15955

10:58:38.232 Trc 04520 New client 3708 connected
10:58:38.232 Trc 24300 Extended info : New client [3708] connected, protocol [cfglib]
10:58:38.232 Total number of clients: 733
10:58:38.232 Trc 04520 New client 3712 connected
10:58:38.232 Trc 24300 Extended info : New client [3712] connected, protocol [cfglib]
10:58:38.232 Total number of clients: 734
10:58:38.232 Trc 04541 Message MSGCFG_GETSERVERPROTOCOL received from 3708 ( '')

  MSGCFG_GETSERVERPROTOCOL
  attr: SATRCFG_APPNAME            value:  "confserv" 
  attr: IATRCFG_SECURELIBRARY      value:  1
  attr: IATRCFG_REQUESTID          value:  1861

10:58:38.232 Trc 04542 Message MSGCFG_SERVERPROTOCOL sent to 3708 ( '')

  MSGCFG_SERVERPROTOCOL
  attr: SATRCFG_PROTOCOL            value:  "CfgProtocol 5.1.3.78" 
  attr: IATRCFG_REQUESTID          value:  1861

Anyone pls help me to find the issue.

Regards
Sundar.k

[Kubig]

At first is important to find what application/component makes a lot of request to the confserv. It is OS limit for maximum number of connection.

[vjicecool]

Deos your config server host meets genesys requirements?
What are other servers installed in the config server host?

[Sundar]

The issue is that, multiple confser.exe process was running in TASK-MANAGER.  After kill the services, its starts working.

Sorry for the late reply..!!

[hsujdik]

Have you considered using Configuration Server Proxy? By your post, I understand that all applications are authenticating and requesting configurations on Configuration Server Master.