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Offline Sundar

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Personal Greeting Issue in - Alcatel OXE Environment
« on: March 13, 2013, 09:46:22 AM »
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Hi,

I have problem in Personal Greeting.

Our client wants to play one beep sound while the call is landing on the agent desktop

I have tested this from IRD by using the fuction
ExtensionAttach['agent-greeting','music/beep.wav'] . Its working in sipserver & audiocode environment.

But our client is using Alcatel OXE with Alcatel Tserver.

Generally all the announcements will be stored in Alcatel OXE. I couldn't find where we have to paste the "beep" file & how to configure the same in IRD or Agent Annex in OXE setup.

Anyone pls help

Regards
Sundar
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Offline Kubig

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Re: Personal Greeting Issue in - Alcatel OXE Environment
« Reply #1 on: March 13, 2013, 10:07:35 AM »
So, why did you not configure agent greetings on OXE site?
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Offline fnunezsa

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Re: Personal Greeting Issue in - Alcatel OXE Environment
« Reply #2 on: March 26, 2013, 05:32:50 PM »
You need Stream Manager or Media Server in order to implement this feature on Genesys side.
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Offline cavagnaro

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Re: Personal Greeting Issue in - Alcatel OXE Environment
« Reply #3 on: March 26, 2013, 07:21:43 PM »
No he doesn't...OXE has that feature by default...just need to enable and configure.
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Offline fnunezsa

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Re: Personal Greeting Issue in - Alcatel OXE Environment
« Reply #4 on: March 26, 2013, 07:24:43 PM »
and that means that the greeting will be played at OXE side, not Genesys side.
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Offline cavagnaro

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Re: Personal Greeting Issue in - Alcatel OXE Environment
« Reply #5 on: March 26, 2013, 11:09:48 PM »
Playing it on SIP Server would mean to use a SIP channel license, implement a SM (more resources) just for that...and on Genesys you can use all OXE features including the BEEP, meaning will be played during Genesys strategy...
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