Chain IDs in Outbound

[PFCCWA]

Hello,

I am wondering if the following is possible...
We want to apply and use chain ids in our calling lists and trying to determine the best way to achieve this without substantial work on the import file beforehand.
If we import a file with one contact number per record (into GA 8.1.3), the chain id and chain n fields are automatically populated.

In case where we have a import file with records that have more than one contact number..
Each record has a unique (external) reference so am thinking could GA use this to generate a chain ID linking each record, and generate chain n based on contact type (ie cell phone 0, home phone 1 etc)?

Currently we have to find a way to generate these from the original DB export.  Not every record will have multiple contact numbers so is proving tricky...

thanks.

[cavagnaro]

No, chain_id and chain_n are poputaled just with sequential numbers. Chain_n means " a customer" for OCS. While chain_n the number of phones he has.
The correlative number will be made only as a sequence on the insert chain.
If you want to do what you describe OCS won't do the job, you will have to create a customized query for it and insert the records via SQL to the OCS tables or write a file with such structure.
Why would you do that? the phone type is also a number and using SQL functions you can arrange with with a ORDER BY clause

[PFCCWA]

Just found the functionality in GA.
if you import the list of duplicated records, you can use record chaining to 'chain' them based on a unique ID or record.

[cavagnaro]

What duplicated errors? Your initial post was quite different request...