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Offline genecool

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[URS] Unknown server (SData)
« on: April 17, 2013, 10:35:28 AM »
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Hi,

I encounter an issue with URS 's statistics.

When I would like to use them, the issue is raised :

  _I_E_007402265c34f071 [09:04] error in strategy: 0014 Unknown server (SData)


Have you any idea to solve it ?

Thanks

Offline René

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Re: [URS] Unknown server (SData)
« Reply #1 on: April 17, 2013, 11:12:05 AM »
Hi,

Please check following:

- Stat Server that you're using is connected to URS
- Stat Server specified in default_stat_server URS option is connected to URS (if no Stat Server is specified when calling the SData function)

R.

Offline Kubig

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Re: [URS] Unknown server (SData)
« Reply #2 on: April 17, 2013, 11:26:57 AM »
A little bit additional info : The URS is connecting to the statserver, no statserver to the URS. So,check connection configuration on URS object in CME