error in CCPulse

[Stanley]

customer is using CCPulse6.1.0. They able to log in to CCPulse but when click to open with existing workspace. The got an error "connection to the specified stat server (host maxis n5 port 3030) cannot be established" Is it bug? Any one got encounter this problem? Need help urgently. Thanks

[Louisa]

I have the same issue on Windows XP but it is fine on Windows 2000. Do you know what desktop you are using?

Checked on the Genesys tickets and think this may be an issue with XP and CCPulse 6.1.0... I have raised a ticket with Genesys and wait there response.

[anon]

For XP, Genesys support CCpulse 6.1.3 or greater only.

[Stanley]

Hi All Thanks for your reply, customer is using NT4.0 so I believe NT still support CCPulse 6.1.0 This problem occured is happen out of sudden. So do you think need to reinstall CCPulse 6.1.0? I afraid is currupted. Need you prompt reply. Thanks

[Chris]

This has happened to us a couple of times and reapplying the .stg files to the impacted client usually fixes the problem.

[Vic]

You will need to redo the templates. I had the darn thing happen to me too. However, you will continue to get this error.

Actually, the cause of the problem is... Statserver. Upgrading it to 6.5.102 or above will fix the problem.

[Stanley]

Upgrade 6.5 in Statserver or CCPulse? Reapply .stg files does not help much I have done that too..

[malhelo]

please to add the IP address of CTI server in the host file in your PC

[cavagnaro]

Thanks for trying to help but this post has more than 5 years old