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Helen

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T server for Chat
« on: June 09, 2009, 07:35:10 AM »
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Hi,
Do we really need Interaction server for chat? Cann't we use T server directly? What is the difference between T server & Interaction server? Kindly clarify ..

Thanks,
Helen
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Offline cavagnaro

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Re: T server for Chat
« Reply #1 on: June 09, 2009, 04:14:20 PM »
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    • ??? ??? ??? ??? Interaction Server is a TServer, check the documentations.
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    Offline René

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    Re: T server for Chat
    « Reply #2 on: June 11, 2009, 10:17:17 AM »
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    • Helen,

    Interaction Server plays role of "T-Server" for multimedia interaction. It isn't possible to use single T-Server for voice and multimedia interactions as handling voice and multimedia interactions require different approach.

    R.
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    Helen

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    Re: T server for Chat
    « Reply #3 on: June 12, 2009, 07:40:16 AM »
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    • Hi Srini,
        Will interaction server handle both TDM based and IP based voice?

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    Helen

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    Re: T server for Chat
    « Reply #4 on: June 15, 2009, 11:37:44 AM »
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    • Pls clarify my above question....
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    Offline cavagnaro

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    Re: T server for Chat
    « Reply #5 on: June 16, 2009, 06:00:10 AM »
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    • Please read the documentation
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    Helen

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    Re: T server for Chat
    « Reply #6 on: June 16, 2009, 06:08:58 AM »
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    • Kindly tell me which document to read...
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    Offline René

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    Re: T server for Chat
    « Reply #7 on: June 16, 2009, 08:28:21 PM »
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    • Helen,

    Very briefly:

    - TServer for Avaya/Alcatel/Nortel... - communicates with switch via CTI link, never gets in touch with physical voice, type of supported voice (TDM/VoIP) depends on switch not TServer
    - Genesys SIP Server - combination of standard T-Server and SIP soft-switch
    - Interaction Server - special version of T-Server for multimedia interaction (email, chat, Open Media etc.)

    As you are asking about very basic things related to Genesys platform I would recommend you to visit Genesys training to get overview about how Genesys works, what solutions exist etc.

    R.
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    Offline cavagnaro

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    Re: T server for Chat
    « Reply #8 on: June 17, 2009, 05:08:23 AM »
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    • Or  you can read Tonys guides, or Tserver deployment guides.
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