Statistic Main Mask - Verification failed

[G3n35Y5]

Hi,

I have created a statistic for multimedia agents which captures the not ready reason code with which an agent is logged in. The values being captured by the statistic are correct. I have observed that The Main Mask: NotReadyForNextCall shows verification failed. Does anyone know what could be possible reason?

[G3n35Y5]

Hi All,

Can anyone please help me on same? For Main Mask I am getting Verification failed for both real time as well as historical reports. CCPulse is displaying values of statistic for real time reports while is it showing n/a for historical reports. I checked CCPulse help file and here is what I got: "The Verification column contains one or more messages that refer to the statistical parameter that lies in that row. Following is the definition given for Failed verification:
Failed -  The value in the associated row is incorrect."

[Kubig]

And without filter the stat is working properly?

[G3n35Y5]

This issue is being faced without filter too.

[cavagnaro]

Check statServer logs
Check ODS logs