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Offline frosm

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Redirect call after agent hangup
« on: August 22, 2013, 08:35:00 AM »
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Hi,

Does anyone know if it's possible to redirect a call after the Agent has hung up - so that it could be passed onto another team automatically?

TIA
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Offline Tambo

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Re: Redirect call after agent hangup
« Reply #1 on: August 22, 2013, 01:45:33 PM »
There's a thread on the next page  ??? ??? ???
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Offline Pranpong.S

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Re: Redirect call after agent hangup
« Reply #2 on: September 04, 2013, 05:25:25 PM »
[quote author=frosm link=topic=7962.msg34938#msg34938 date=1377160500]
Hi,

Does anyone know if it's possible to redirect a call after the Agent has hung up - so that it could be passed onto another team automatically?

TIA
[/quote]

It possible if agent registering with SIPServer. That using for customer survey. But I ldo not remember the option name. Please find the SIP Document or Released Note and search with "Survey" key word.
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