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Author Topic: New CME objects do not get into Interactive Insights  (Read 1866 times)

Offline satish_p

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New CME objects do not get into Interactive Insights
« on: October 30, 2013, 11:56:39 PM »
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Added new DN Group in CME but do not see this new object in GI2 reports. Waited long enough that it completed a full aggregation cycle, still the same problem.

Appreciate if anyone has any idea/hints?

Thanks,
Satish

Offline smile

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Re: New CME objects do not get into Interactive Insights
« Reply #1 on: October 31, 2013, 06:32:52 AM »
to make new object visible in reporting, it is necessary to pass at least one call through it.

Offline satish_p

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Re: New CME objects do not get into Interactive Insights
« Reply #2 on: October 31, 2013, 09:41:06 PM »
Thank you. That worked.