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Eugene Khoo

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Ending a call via URS
« on: January 01, 1970, 12:00:00 AM »
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Has anyone tried to disconnect a call (i.e. after a long timeout ~300 seconds) within URS? I'm trying to end a call after exhausting all the target searches failed and the hold time has exceeded 300 seconds. I tried using AnswerCall and ReleaseCall with no luck.
TServer 6.5 with Ericsson MD110.
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Peter

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Ending a call via URS
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • Eugene

    We've found the best way to do this is to setup a DN on your PABX which has a vector (Lucent G3) that drops the call. When we need to drop a call from a strategy which just route it to that DN and the PABX does the rest. I'm not familiar with a MD110 but I'm sure you could do a similar thing.

    Peter
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    Vic

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    Ending a call via URS
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
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    • There is a really neat trick you can do:

    use Force command in URS to route tbhe call to a nonexistant DN PBX will drop the call in an instance!
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    Eugene Khoo

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    Ending a call via URS
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
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    • The Ericsson vendor says that programming the PBX to drop the call is not possible, and Vic, routing to a nonexistent DN sends me to the default destination. Wouldn't URS's on_route_error be triggered here? What do you mean by using 'Force'? I'm using TRoute to a nonexistent DN since Force can't take a dn value.
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