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Author Topic: How to Prioritize Voice over Email over Multimedia  (Read 2158 times)

Offline lancer123

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How to Prioritize Voice over Email over Multimedia
« on: December 04, 2013, 06:50:09 PM »
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Hello,

Can somebody please share with me how to define which interaction will be handled first when an e-mail and a voice call are parked in a common virtual queue targeting the same group of skills.  We would like to have the voice calls always handled first. E-mail will be last.

Thank you very much in advance,
Lance
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Offline terry

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Re: How to Prioritize Voice over Email over Multimedia
« Reply #1 on: December 04, 2013, 08:10:19 PM »
http://www.sggu.com/smf/index.php/topic,8071.0.html
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Offline cavagnaro

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Re: How to Prioritize Voice over Email over Multimedia
« Reply #2 on: December 05, 2013, 09:58:20 AM »
Come on... search! We burned a nice time and ideas there...
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