Divert callers to GVP upon disconnection

[PFCCWA]

hello,

We want to divert callers into a GVP at the end of each call (this will play vxml application asking for DTMF responses to questions).
What is the recommended way to do this?

I think we (agents) cannot simply disconnect the call and have routing strategy send to vxml?
Do we need a custom button in GAD, that disconnects call with agent and diverts to GVP?
Any other way which does not require customization?

much appreciated.
thanks.

[Kubig]

For this purpose is on SIP server option "after-call-divert-destination"

[PFCCWA]

thank you.

defining this option in route point dn or sipserver applications would not work however using function ExtensionAttach in ird routing strategy did work.

[Kubig]

What version of SIP server are you using? I have configured it on application level, ie. SIP server, and it works properly.

[cavagnaro]

This works only if agents are SIP too, right?

[Kubig]

I think no or documentation does not describe something like that

[cavagnaro]

So this means SIP Server keeps the leg when doing a transfer to an agent (Any premise TServer)? Will consume then 2 ports?

[Kubig]

I have never seen similiar deployment, where this option is used...so cannot say how it works in real :-) Just always use in pure SIP env