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Offline rajkishor09

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Re: Getting "No call found for the record handle" for predictive transferred calls o
« Reply #15 on: May 28, 2014, 07:50:53 AM »
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Hello everyone,

Sorry for late reply, this issue was killing  :'(

Finally I had to change call flow as suggested by FRA. And now flow looks like below.
[list type=decimal]
[li]UpdateCallCompletionStats[/li]
[li]RecordProcessed[/li]
[li]RequestSingleStepTransfer[/li]
[/list]

But If its to another agent then I am not sending "RecordProcessed". In that case sequence is below and other agent is going to send "RecordProcessed" on call finish.

[list type=decimal]
[li]UpdateCallCompletionStats[/li]
[li]RequestSingleStepTransfer[/li]
[li]RequestAgentReady[/li]
[/list]

Do you see any issue with above approach?
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