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Author Topic: Meridian/Symposium Link  (Read 4042 times)

Gandalf

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Meridian/Symposium Link
« on: January 01, 1970, 12:00:00 AM »
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I read that the Symposium Link isn't half as feature rich as the Meridian Link.

What fatures are are meant?
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Ralph

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Meridian/Symposium Link
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Most of the limitations are grouped around transfer and forward. The most critical is, that if an agent logs in via phoneset Genesys does not see the data provided during login.

    Full information on supported functionality is mentioned in the manuals.
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    Ed

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    Meridian/Symposium Link
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Meridian Link is now MLSM within Symposium. It is fully functional as MLink 5c. Genesys fully supports this link with the main issue still being Nortel not allowing routing directly to Key 0 ( PID ) via the link. Event structure is relatively the same.
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    Ralph

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    Meridian/Symposium Link
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • I cannot confirm this. We are using 9 M1 (81C) in a multisite environment with latest Symposium link and it has got severe limitations with regard to the TServer.

    Ralph
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