We have installed Genesys Express Voice 2.5 onto an Win2k server (sans TServer) and then additionally installed TServer for Avaya INDeX (6.5.200.02). Following this, we installed the Avaya CTI Integrator 2.06 Client onto the same server. This is connected via the coporate LAN to another Windows 2000 machine which has the CT Integrator Server software installed. This is in turn connected via the same LAN to another Windows 2000 PC running CT Access which is in turn connected to the INDeX via a serial cable (38400 baud I believe).
We can now start up our server with the Genesys components and bring up Genesys Express and the INDeX TServer. We do get a CTI connection between both the switch and the TServer and we can log in the standard ActiveX Desktop to an extension and dial out to external numbers etc using the ActiveX Desktop interface.
Our main problem is that every few minutes (the problem has occurred anywhere from 1 minute to 6 minutes after TServer being started), events start timing out (e.g. we try and release a call from the extension or try and make a dial) and we get an error: 'Request timeout: no acknowledgement' and shortly afterwards, we get an EventLinkDisconnected. It then usually remains in this state for anything up to a minute or so.
One other thing we noticed was that sometimes after the eventlinkdisconnected message, we see an error 'ACCESS VIOLATION' appear in the TServer log following by lines of what looks like garbage. This garbage reflects what we see in the file NCOfault.log which is being recorded in the TServer folder on the server, although we're not sure what exactly is writing this log file. In the CT Integrator event viewer/logger, we can see the disconnects and sometimes in these disconnects, the application name shown is 'TServer' and other times it looks like garbage/corrupt data.
A final thing that I am curious about is that we currently have a few virtual queues, 1 routing point, 1 extension and 1 agent login added under this switch in CME and yet we are seeing activity for what looks like all of the telephony objects in the call centre in the TServer log. I'm not sure if this is supposed to happen but I am more used to the Lucent Definity G3 switch where we only see events for swtich objects that we have added in CME. I am also concerned about this much data being passed through the serial connection between the CT Access PC and the switch although the CT Integrator server log shows no errors or disconnects except for those between our Genesys Server and the CT Integrator Server PC.
I've racked my brains trying to get around this problem but cannot see what is causing the issue. Has anyone got any experience of this switch or problem? Any advice would be greatly appreciated.
