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Offline raza990

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RequestAgentLogin Rejection On The Basis Of Time
« on: February 20, 2015, 08:16:41 AM »
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Hi All,

Can we restrict an agent login to IWS on the basis of time range ?

For Example:

Agent01 is allowed to login on IWS from 08:00-18:00, So the RequestAgentLogin request will reject if Agent01 try to login before 08:00 or after 18:00.

Is there anything in Genesys where we can define/configure allowable login time range ? or suggest a work around related to this example.
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Offline Kubig

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Re: RequestAgentLogin Rejection On The Basis Of Time
« Reply #1 on: February 20, 2015, 09:54:54 AM »
Without customization, it is not possible.
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Offline raza990

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Re: RequestAgentLogin Rejection On The Basis Of Time
« Reply #2 on: February 20, 2015, 11:14:52 AM »
Where we should do customization ? On IWS or .. ?
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Offline Kubig

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Re: RequestAgentLogin Rejection On The Basis Of Time
« Reply #3 on: February 20, 2015, 11:27:04 AM »
Yes, within IWS.
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Offline cavagnaro

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Re: RequestAgentLogin Rejection On The Basis Of Time
« Reply #4 on: February 20, 2015, 12:45:41 PM »
Or you can integrate CfgServer with Windows Active Directory on customers domain and create policies for users on domain
« Last Edit: February 20, 2015, 02:00:30 PM by cavagnaro »
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