Install LCA 8.5.100.40 on a Linux CentOS 7 server

[ryusuf]

Hi,

I am trying out my first installation on Linux server CentOS 7 (all my previous installations where on Windows servers) and i face the below issue when installing the LCA. I have installed the Config server on the same machine. Below is the snippet from the CLI.

Since the server is a test VM, i do not have a domain or DNS configured.

Let me know your inputs on where i might be going wrong.


[sup][root@gencclinux ip]# sh install.sh
**************************************************
* Welcome to the Genesys 8.5 Installation Script *
**************************************************

Installing Local Control Agent, version 8.5.100.40

Before starting the installation on an existing LCA, you must stop all LCA processes
which will be updated during the installation.
Please press ENTER to confirm that all LCA processes are stopped.
If there are any LCA processes running, enter 'n', stop the processes,
and start the installation again. =>

Please enter the hostname or press enter for "gencclinux" =>

Unable to determine the domain name for this machine
Please enter it =>127.0.0.1

Please enter the following information about your Configuration Server:

Configuration Server Hostname =>gencclinux
Network port =>2020
User name =>default
Password =>

Invalid host (gencclinux) or port (2020) for Configuration Server connection.

Installation has terminated.[/sup]


I get the above message and the installation get terminated.

Best Regards,
Rashid

[hsujdik]

since it is a test environment, you could add an entry for that host gencclinux on the file /etc/hosts so it would be resolved by the Operating System.
Add something like this on the bottom of the file:

[code]
10.2.3.4 gencclinux gencclinux.local
[/code]

(replacing 10.2.3.4 with the IP of the server).

Also, for installing LCA, you should have the "Host" object already created for that server on the configuration layer, or install it using the "silent install".


Hope this helps.

[ryusuf]

Thanks a lot.

I was not able to add the host object as GA was not compatible with Windows server 2019 which i had in the test environment. I finally managed to install the Config manager on a local PC and connected to configuration server.

I added the host object and also an entry in the /etc/hosts file as you mentioned.

After this, the installation of LCA was fine and completed ! !

Thanks once again. 

[hsujdik]

[quote author=ryusuf link=topic=12288.msg54815#msg54815 date=1650974127]
I was not able to add the host object as GA was not compatible with Windows server 2019 which i had in the test environment.
[/quote]

As a side note, sometimes you can install those softwares that are not officially supported in a specific version of the operating system by including a line on the "ip_description.xml" file that comes on the same folder as the installer.

Of course, you wouldn't have the official support from Genesys and you may experience problems, but it works fine most of the time if the operating system is backwards compatible and the installer will allow you proceed.

[Kubig]

This seems to be related to your domain configuration. In case, you did not configure any domain on the server, you should try to use fqdn "gencclinux.local" or "gencclinux.localhost.localdomain" = depends on OS configuration

[ryusuf]

[quote]As a side note, sometimes you can install those softwares that are not officially supported in a specific version of the operating system by including a line on the "ip_description.xml" file that comes on the same folder as the installer.[/quote]

Yes, i had done that before for windows 2016 for some other applications.

But for GA when i tried adding a line for Windows 2019, the installer did not proceed further.

[ryusuf]

[quote author=Kubig link=topic=12288.msg54817#msg54817 date=1650986281]
This seems to be related to your domain configuration. In case, you did not configure any domain on the server, you should try to use fqdn "gencclinux.local" or "gencclinux.localhost.localdomain" = depends on OS configuration
[/quote]

Thanks, I should have tried this as i was trying multiple combinations and it was not getting accepted.